ServiceNow Developer
Location: Memphis, TN | Onsite Preferred
Overview
We are seeking an experienced ServiceNow Developer to help expand and improve an established ServiceNow environment. This role will focus heavily on developing forms, workflows, automations, catalog items, and portal-based request experiences.
The ideal candidate will have strong hands-on experience with IT Service Management, Flow Designer, and Service Catalog development. This is a great opportunity for someone who enjoys building practical ServiceNow solutions and helping shape a platform for future growth.
Responsibilities
Design, build, and enhance forms, workflows, and automations within ServiceNow
Develop and maintain ITSM solutions related to incidents, requests, and other core service management processes
Create and support Service Catalog items, request forms, and portal-based workflows
Use Flow Designer to automate business and IT processes
Improve the usability, functionality, and scalability of the existing ServiceNow environment
Ensure new development aligns with the organizations future CMDB architecture
Troubleshoot platform issues and recommend practical improvements
Partner with IT and business stakeholders to understand requirements and translate them into effective ServiceNow solutions
Maintain clear documentation for configurations, workflows, and development changes
Required Skills
Hands-on ServiceNow development and configuration experience
Strong experience with ITSM, particularly incident and request management
Experience building forms, workflows, and process automations
Proficiency with ServiceNow Flow Designer
Experience developing and maintaining Service Catalog items
Experience supporting portal-based request forms and workflows
Ability to gather requirements and turn business needs into technical solutions
Strong troubleshooting, communication, and documentation skills
Ability to work onsite in Memphis, Tennessee
Preferred Qualifications
Experience designing solutions that align with CMDB architecture and best practices
Knowledge of CMDB planning, implementation, or data relationships
Experience working with REST APIs, MID Servers, or external data hubs
Familiarity with ServiceNow portal development and user experience improvements
ServiceNow certifications or relevant platform training
Experience improving or expanding an established ServiceNow environment
How to Apply
Qualified candidates are encouraged to submit a current resume for confidential consideration. Please include a brief summary of your ServiceNow development experience, particularly your work with ITSM, Flow Designer, Service Catalog, and CMDB-related initiatives.
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