ServiceNow Developer

ServiceNow Developer
Location: Memphis, TN | Onsite Preferred

Overview

We are seeking an experienced ServiceNow Developer to help expand and improve an established ServiceNow environment. This role will focus heavily on developing forms, workflows, automations, catalog items, and portal-based request experiences.

The ideal candidate will have strong hands-on experience with IT Service Management, Flow Designer, and Service Catalog development. This is a great opportunity for someone who enjoys building practical ServiceNow solutions and helping shape a platform for future growth.

Responsibilities

Design, build, and enhance forms, workflows, and automations within ServiceNow

Develop and maintain ITSM solutions related to incidents, requests, and other core service management processes

Create and support Service Catalog items, request forms, and portal-based workflows

Use Flow Designer to automate business and IT processes

Improve the usability, functionality, and scalability of the existing ServiceNow environment

Ensure new development aligns with the organizations future CMDB architecture

Troubleshoot platform issues and recommend practical improvements

Partner with IT and business stakeholders to understand requirements and translate them into effective ServiceNow solutions

Maintain clear documentation for configurations, workflows, and development changes

Required Skills

Hands-on ServiceNow development and configuration experience

Strong experience with ITSM, particularly incident and request management

Experience building forms, workflows, and process automations

Proficiency with ServiceNow Flow Designer

Experience developing and maintaining Service Catalog items

Experience supporting portal-based request forms and workflows

Ability to gather requirements and turn business needs into technical solutions

Strong troubleshooting, communication, and documentation skills

Ability to work onsite in Memphis, Tennessee

Preferred Qualifications

Experience designing solutions that align with CMDB architecture and best practices

Knowledge of CMDB planning, implementation, or data relationships

Experience working with REST APIs, MID Servers, or external data hubs

Familiarity with ServiceNow portal development and user experience improvements

ServiceNow certifications or relevant platform training

Experience improving or expanding an established ServiceNow environment

How to Apply

Qualified candidates are encouraged to submit a current resume for confidential consideration. Please include a brief summary of your ServiceNow development experience, particularly your work with ITSM, Flow Designer, Service Catalog, and CMDB-related initiatives.