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Change Management Lead - Salesforce 311 Modernization

Cynet Systems

Baltimore, Maryland • Today

Easy Apply

Third Party, Contract

Depends on Experience

Change Management Lead -Salesforce Implementation

INSPYR Solutions

Hybrid in Baltimore, Maryland • Today

Easy Apply

Contract

$75 - $80

Change Management Lead - Tax Modernization Project

Cynet Systems

Baltimore, Maryland • Today

Easy Apply

Contract, Third Party

Depends on Experience

IT Change Management Lead (Tax Modernization)

Trigyn Technologies, Inc.

Baltimore, Maryland • Today

Contract, Third Party

DOE

Change Management Lead

DatamanUSA, LLC

Baltimore, Maryland • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 60-75

Change Management Lead (CRM / ERP implementations)

Trigyn Technologies, Inc.

Baltimore, Maryland • Today

Third Party, Contract

DOE

IT Change Manager (Change Management Lead)

DatamanUSA, LLC

Baltimore, Maryland • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 75-80

Change Management Lead

INSPYR Solutions

Hybrid in Baltimore, Maryland • 6d ago

Easy Apply

Contract

$75 - $80

Organizational Change Management (OCM) & Training Lead

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Oracle Change Management Lead

SolutionIT, Inc.

Remote or Chandler, Arizona • Today

Easy Apply

Third Party, Contract

Change Management Lead

NTT DATA Americas, Inc

Remote • 24d ago

Easy Apply

Contract, Third Party

$80 - $95

Organizational Change Management (OCM) Lead

HAN IT Staffing Inc.

Remote • 9d ago

Easy Apply

Third Party, Contract

Depends on Experience

Senior Salesforce Lead

Hexaware Technologies, Inc

Remote • 3d ago

Easy Apply

Full-time

Depends on Experience

Lead Salesforce Developer

Trinite Consulting Group LLC

Remote • Today

Easy Apply

Contract

Depends on Experience

Salesforce Production Support Team Lead

Beacon Hill

Remote or Hybrid • Today

Easy Apply

Full-time

$140000 - $160000 per annum

Lead Salesforce Developer - Remote

Fourth Yuga Tech LLC

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Technical Onsite Lead

NMK Global Inc.

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Change Management Specialist- Organizational Change & Adoption Lead

HigherEchelon

Remote • Today

Full-time

Salesforce OMS/Commerce Cloud Lead

Cardinal Integrated Technologies Inc

Remote • 17d ago

Easy Apply

Contract

Depends on Experience

Salesforce Tech Lead

Icon International Group LLC

Remote • Today

Easy Apply

Contract

Depends on Experience

Salesforce Commerce Cloud / OMS Lead Developer

Cardinal Integrated Technologies Inc

Remote • 30+d ago

Easy Apply

Contract

Depends on Experience

Salesforce Lead Analyst

New Resources Consulting, LLC

Remote • 10d ago

Easy Apply

Full-time

Depends on Experience

Envista Sr. Manager, Salesforce Architect (Brea, CA)

Envista Holdings Corporation

Remote or Brea, California • Today

Full-time

USD 164,300.00 - 190,000.00 per year

Senior Salesforce Developer

Docker

Remote or Kentucky • Today

Full-time

USD 112,700.00 - 161,000.00 per year

Senior Salesforce Developer

Intellectt INC

Remote • Today

Easy Apply

Third Party

$$50-52/hr on C2C

Senior Change Management Specialist - Remote position

R Systems, Inc.

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Lead or Senior Developer (Contractor)

ITHAKA

Remote or Continental, Ohio • 12d ago

Full-time

Lead Salesforce Developer

ServiceTitan

Remote or Glendale, California • Today

Full-time

Compensation information provided in the description

Senior Salesforce Developer II

Boulevard

Remote • Today

Full-time

USD 159,000.00 - 187,000.00 per year

Senior Organizational Change Manager

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Job Details

Skills

Agile
Analytical Skill
Articulate
Attention To Detail
Bridging
Business Administration
Business Process

Summary

We are looking for Change Management Lead Salesforce 311 Modernization for our client in Baltimore, MD.

Job Title: Change Management Lead Salesforce 311 Modernization

Job Location: Baltimore, MD

Job Type: Contract

Job Overview:

Pay Range: $95hr - $100hr

Requirement/Must Have:

Bachelor s degree in Psychology, Business Administration, Management, Organizational Leadership, Public Administration, or a related field.
Minimum of 5-7 years of progressive experience managing large-scale CRM or ERP implementations, with specific experience in Salesforce or 311 modernization preferred.
Demonstrated experience in cross-departmental stakeholder management and enterprise-level change initiatives.
Demonstrated expertise in organizational change management methodologies (e.g., ADKAR, Bridges Transition Model, McKinsey 7-S, Nudge Theory).
Strong understanding of project management tools and methodologies (e.g., Agile, PMP, Jira).
Excellent leadership, communication (written and verbal), and stakeholder management skills.
Ability to manage multiple priorities and complex projects in a fast-paced environment.
Strong analytical skills and attention to detail.

Responsibilities:

Develop and execute comprehensive change management strategies for the city-wide deployment and upgrade of Salesforce 311, ensuring alignment with organizational goals and objectives.
Lead change management initiatives to address resistance, enhance user adoption, and ensure smooth transitions across all City departments and agencies impacted by 311 modernization.
Champion organizational change through structured methodologies (e.g., ADKAR, Bridges Transition Model) to facilitate system adoption and minimize resistance.
Serve as the primary liaison between 311 operations, IT, CityWorks, BGE, CHIP, and other partner agencies to ensure seamless integration and optimization of Salesforce functionalities.
Facilitate strategic workshops and stakeholder discussions to gather requirements, develop innovative solutions, and refine business processes related to 311 service delivery.
Design and manage user-centric training programs, system documentation, and performance support tools for staff and supervisors using the Salesforce 311 platform.
Monitor user experience and adoption metrics; identify and implement continuous training improvements based on feedback from field teams and customer-facing personnel.
Continuously assess system performance, user adoption rates, and operational efficiency, identifying opportunities for process enhancements and improvements in 311 workflows.
Proactively troubleshoot and resolve complex issues related to system functionality, data integrations, and reporting capabilities within Salesforce 311.
Develop and maintain system documentation, standard operating procedures, and best practices guidelines for 311 modernization.
Proactively identify and assess risks related to system adoption, including user resistance, technical challenges, and operational disruptions during the Salesforce 311 upgrade.
Develop and implement comprehensive risk mitigation strategies and contingency plans, especially for resident-facing changes and communications.
Maintain high standards for data integrity and compliance throughout 311 operations and processes.
Track and analyze implementation metrics (e.g., user adoption rates, system utilization, training completion) to identify trends and inform strategic improvements.
Prepare regular reports on modernization progress, challenges, and successes for senior leadership and project sponsors.

Nice to Have:

Master s degree in Organizational Psychology, Organizational Development, Business Administration, or a related field.
Professional certifications in Salesforce and/or Change Management (e.g., Prosci s Certified Change Management Professional (CCMP)).
Experience in government or public sector environment, preferably at the local government level.
Knowledge of performance support tools (e.g., WhatFix, Pendo, WalkMe) and online training platforms (e.g., Articulate).
Experience with Learning Management Systems and training program development.
Familiarity with local government operations and systems integration challenges.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: MD_CMLF_0806
Posted 6 hours ago

Fitment

Dice Job Match Score™

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Baltimore, Maryland

•

Today

We are looking for Change Management Lead - Tax Modernization Project - Hybrid for our client in Baltimore MD. Job Title: Change Management Lead - Tax Modernization Project Job Location: Baltimore MD Job Overview: Pay Range: $95hr - $100hr Requirement/Must Have: Bachelor's degree in Business administration, Public Administration, Management, or other related fields from an accredited college or university.Six (6) years of Organizational Change Management experience solid understanding of fundame

Easy Apply

Contract, Third Party

Depends on Experience

Change Management Lead

Baltimore, Maryland

•

Today

DatamanUSA is looking for a Change Management Lead for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: Change Management Lead Location: Baltimore, MD Duration: 6 months Required Qualifications: *) Bachelor s degree in Psychology, Business Administration, Management, Organizational Leadership, Public Administration, or a related field. *) Minimum of 5-7 years of progressive experience managing

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 60-75

Change Management Lead (CRM / ERP implementations)

Baltimore, Maryland

•

Today

Trigyn's direct government client has a long-term contract opportunity for a Change Management Lead (Salesforce 311 Modernization) in Baltimore, MD. (HYBRID Position) Description: The Change Management Lead for Salesforce 311 Modernization plays a pivotal leadership role in guiding the enterprise-wide upgrade and optimization of the client?s Salesforce-based 311 platform. This position is responsible for driving cross-functional collaboration, stakeholder engagement, and user adoption to ensure

Third Party, Contract

DOE

Change Management Lead -Salesforce Implementation

Hybrid in Baltimore, Maryland

•

Today

Change Management Lead Salesforce ImplementationLocation: Baltimore, MD (Hybrid 3days onsite per week) Job Type: Long-Term Contract Position OverviewWe are seeking an experienced Change Management Lead to drive the successful implementation and adoption of a large-scale Salesforce 311 modernization initiative. This role will lead organizational change efforts, partner with cross-functional stakeholders, and ensure a seamless transition to an enhanced customer service platform. The ideal candid

Easy Apply

Contract

$75 - $80

Job Details

Skills

Agile
Analytical Skill
Articulate
Attention To Detail
Bridging
Business Administration
Business Process

Summary

We are looking for Change Management Lead Salesforce 311 Modernization for our client in Baltimore, MD.

Job Title: Change Management Lead Salesforce 311 Modernization

Job Location: Baltimore, MD

Job Type: Contract

Job Overview:

Pay Range: $95hr - $100hr

Requirement/Must Have:

Bachelor s degree in Psychology, Business Administration, Management, Organizational Leadership, Public Administration, or a related field.
Minimum of 5-7 years of progressive experience managing large-scale CRM or ERP implementations, with specific experience in Salesforce or 311 modernization preferred.
Demonstrated experience in cross-departmental stakeholder management and enterprise-level change initiatives.
Demonstrated expertise in organizational change management methodologies (e.g., ADKAR, Bridges Transition Model, McKinsey 7-S, Nudge Theory).
Strong understanding of project management tools and methodologies (e.g., Agile, PMP, Jira).
Excellent leadership, communication (written and verbal), and stakeholder management skills.
Ability to manage multiple priorities and complex projects in a fast-paced environment.
Strong analytical skills and attention to detail.

Responsibilities:

Develop and execute comprehensive change management strategies for the city-wide deployment and upgrade of Salesforce 311, ensuring alignment with organizational goals and objectives.
Lead change management initiatives to address resistance, enhance user adoption, and ensure smooth transitions across all City departments and agencies impacted by 311 modernization.
Champion organizational change through structured methodologies (e.g., ADKAR, Bridges Transition Model) to facilitate system adoption and minimize resistance.
Serve as the primary liaison between 311 operations, IT, CityWorks, BGE, CHIP, and other partner agencies to ensure seamless integration and optimization of Salesforce functionalities.
Facilitate strategic workshops and stakeholder discussions to gather requirements, develop innovative solutions, and refine business processes related to 311 service delivery.
Design and manage user-centric training programs, system documentation, and performance support tools for staff and supervisors using the Salesforce 311 platform.
Monitor user experience and adoption metrics; identify and implement continuous training improvements based on feedback from field teams and customer-facing personnel.
Continuously assess system performance, user adoption rates, and operational efficiency, identifying opportunities for process enhancements and improvements in 311 workflows.
Proactively troubleshoot and resolve complex issues related to system functionality, data integrations, and reporting capabilities within Salesforce 311.
Develop and maintain system documentation, standard operating procedures, and best practices guidelines for 311 modernization.
Proactively identify and assess risks related to system adoption, including user resistance, technical challenges, and operational disruptions during the Salesforce 311 upgrade.
Develop and implement comprehensive risk mitigation strategies and contingency plans, especially for resident-facing changes and communications.
Maintain high standards for data integrity and compliance throughout 311 operations and processes.
Track and analyze implementation metrics (e.g., user adoption rates, system utilization, training completion) to identify trends and inform strategic improvements.
Prepare regular reports on modernization progress, challenges, and successes for senior leadership and project sponsors.

Nice to Have:

Master s degree in Organizational Psychology, Organizational Development, Business Administration, or a related field.
Professional certifications in Salesforce and/or Change Management (e.g., Prosci s Certified Change Management Professional (CCMP)).
Experience in government or public sector environment, preferably at the local government level.
Knowledge of performance support tools (e.g., WhatFix, Pendo, WalkMe) and online training platforms (e.g., Articulate).
Experience with Learning Management Systems and training program development.
Familiarity with local government operations and systems integration challenges.

Dice Id: 10516350
Position Id: MD_CMLF_0806
Posted 6 hours ago

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Baltimore, Maryland

•

Today

Easy Apply

Contract, Third Party

Depends on Experience

Change Management Lead

Baltimore, Maryland

•

Today

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 60-75

Change Management Lead (CRM / ERP implementations)

Baltimore, Maryland

•

Today

Third Party, Contract

DOE

Change Management Lead -Salesforce Implementation

Hybrid in Baltimore, Maryland

•

Today

Easy Apply

Contract

$75 - $80

Change Management Lead - Salesforce 311 Modernization

Skills

Summary

Dice Job Match Score™

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Change Management Lead - Salesforce 311 Modernization

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs