IT Change Manager - Tax Modernization Project

Description

We are looking for an experienced IT Change Manager to support a high-visibility tax modernization initiative. This long-term contract opportunity is suited for a detail-oriented individual who can guide organizational adoption, strengthen stakeholder engagement, and help teams navigate change within a complex public-sector environment. The role blends change leadership, communication planning, and business partnership to improve operational effectiveness and service outcomes for residents and businesses.

Responsibilities:
Lead change management activities that support the successful adoption of technology and process improvements tied to the tax modernization program.
Develop and carry out communication, stakeholder engagement, and readiness strategies that help employees and business partners understand upcoming changes.
Partner with cross-functional teams to gather business needs, translate impacts, and align change plans with project goals and operational priorities.
Create and maintain business requirement documentation, training support materials, and adoption plans for affected departments and users.
Assess organizational impacts, identify resistance risks, and recommend practical actions that improve user readiness and participation.
Collaborate with technical and functional teams working across ERP and business application platforms, including Epicor and Oracle NetSuite-related environments.
Track change adoption metrics, collect feedback from stakeholders, and adjust engagement approaches to improve outcomes throughout the project lifecycle.
Support implementation coordination where system updates, integrations, or application enhancements require structured communication and end-user preparation.

Requirements

Proven experience leading change management efforts for large-scale technology or enterprise transformation programs.
Strong ability to produce clear business requirement documents and translate complex project impacts into actionable plans.
Background working with ERP platforms or enterprise business applications such as Epicor, Oracle NetSuite, or similar systems.
Understanding of organizational change practices, stakeholder management, training readiness, and communication planning.
Familiarity with enterprise technology environments that may include ABAP or related application support within integrated systems.
Excellent written and verbal communication skills with the ability to engage technical teams, business leaders, and end users effectively.
Ability to manage multiple priorities in a structured way within a complex, fast-paced project setting.

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