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RightFax Production Support / Application Support Engineer

ARV-Infotech

Remote • Today

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Depends on Experience

Jr Application Support Engineer – Java/SQL

Softratech LLC

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Application Support Engineer

Robert Half

Remote or Pittsburgh, Pennsylvania • Today

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Application Support Engineer

Johnson Controls, Inc.

Boca Raton, Florida • Today

Full-time

USD 86,000.00 - 105,000.00 per year

Cardiology Application Support Engineer

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 45.00 - 57.00 per hour

Application Support Engineer 6500868

Accenture LLP

Remote or Chicago, Illinois • Today

Full-time

USD 85.00 per hour

Application Support Engineer - Teladoc Telehealth Platform

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 60.00 - 65.00 per hour

Pharmacy Application Support Engineer (L2 / L3 Support)

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 45.00 - 55.00 per hour

Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 78,948.00 - 120,615.00 per year

Application Support Engineer I (Must be based in Pacific Time Zone)

Cvent.com

Remote or San Francisco, California • Today

Full-time

USD 79,000.00 - 90,000.00 per year

Application Support / Operations Engineer

Navigant Consulting

Remote or San Antonio, Texas • Today

Full-time

USD 70,000.00 - 116,000.00 per year

Application Support Engineer

Cresta

Remote • Today

Full-time

USD 90,000.00 per year

Dot Net Application L3 Support Engineer-12 Months Contract-Remote opportunity-Direct Customer

Accion Labs

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Application Support Analyst

Allwyn Corporation

Remote • 22d ago

Easy Apply

Third Party, Contract

Depends on Experience

Team Lead – InfoLease/Rapport Application Support & Development

New York Technology Partners

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Application Support Analyst

Allwyn Corporation

Remote • 22d ago

Easy Apply

Contract

Depends on Experience

Application Support Analyst IV

Isoftech Inc

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Field Application Engineer

Protingent, Inc.

Remote or Hybrid in Irvine, California • 2d ago

Easy Apply

Contract

45 - 55

Application Support Analyst III NICE CXOne CCaaS

iSpace, Inc

Remote • Yesterday

Easy Apply

Contract

40 - 48

IT Application Support Specialist

Precision System Design Inc.

Remote or Hybrid • Today

Easy Apply

Contract

DOE

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Analyst Lead, Application Maintenance & Support

FIS

Remote or Pennsylvania • Today

Full-time

USD 111,650.00 - 189,810.00 per year

EMR/EHR Application Support Manager

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Application Engineer (Commercial Support)

GE Vernova

Remote • Today

Full-time

USD 104,200.00 - 173,700.00 per year

LLM Application Engineer, Artificial Intelligence (AI) Required, Work From Home - M

Next Step Systems

Remote • Today

Easy Apply

Full-time

$130,000 - $175,000

Application Support Analyst

Infotrend

Remote • 4d ago

Easy Apply

Full-time

75000 - 85000

Sr. Cloud Application Migration Engineer

CitiusTech

Remote • 28d ago

Easy Apply

Contract

Depends on Experience

Application Security Engineer

Innova Solutions, Inc

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Field Application Engineer - San Jose

Arrow Electronics, Inc.

Remote or San Jose, California • Today

Full-time

USD 91,900.00 - 175,175.00 per year

Control-M Systems Support / Application Support / Production Support

Sun Technologies,Inc.

Remote • Yesterday

Easy Apply

Contract

Job Details

Skills

API
Active Directory
Application Support
Authentication
Backup
Business Software
DNS
Database
Disaster Recovery
Dragon NaturallySpeaking
Failover
Firewall
High Availability
IP
IT Service Management
Intellectual Property
Management
Microsoft Windows
Migration
Production Support
Recovery
Network
Network Security
OpenText
SOAP
SQL
Servers
ServiceNow
RightFax
Root Cause Analysis
Routing
SMTP
Testing
Web Services
Windows Services

Summary

Job Overview

We are looking for a RightFax Production Support / Application Support Engineer with strong experience supporting OpenText RightFax in an enterprise production environment. The engineer will troubleshoot RightFax issues end-to-end, work with multiple technical teams, and ensure fax services remain stable and available.

Key Responsibilities

Provide end-to-end production support for OpenText RightFax.
Monitor and troubleshoot inbound and outbound fax processing.
Resolve failed, stuck, delayed, duplicate, or incomplete faxes.
Troubleshoot RightFax servers, clients, queues, channels, and services.
Support RightFax APIs, web services, SMTP, email-to-fax, fax-to-email, and print-to-fax integrations.
Troubleshoot API connectivity, authentication, requests/responses, and application errors.
Monitor Windows services, application logs, event logs, and RightFax logs.
Use SQL queries, network troubleshooting, and Windows Event Viewer to identify issues.
Troubleshoot connectivity with SMTP, Active Directory, databases, file shares, APIs, and enterprise applications.
Work with Application, Database, Infrastructure, Network, Security, and Vendor teams to resolve production issues.
Manage incidents, service requests, problems, and changes using ServiceNow or similar ITSM tools.
Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.
Support RightFax upgrades, patches, configuration changes, migrations, and DR activities.
Manage RightFax users, permissions, fax numbers, routing, and notification settings.
Support High Availability, failover, backup/restore, and disaster recovery testing.
Create and maintain support documents, troubleshooting guides, and knowledge articles.
Participate in 24x7 on-call production support when required.
Work with OpenText vendor support on complex issues and product defects.

Required Technical Skills

OpenText RightFax
RightFax Administration & Troubleshooting
RightFax API / Developer Tools
Windows Server
IIS
SQL Server / SQL Queries
SMTP / Email-to-Fax / Fax-to-Email
TCP/IP, DNS, Firewalls & Network Troubleshooting
Active Directory
REST / SOAP APIs
PowerShell / Scripting
Application & Infrastructure Monitoring
ServiceNow / ITIL
Production Incident & Problem Management
High Availability & Disaster Recovery

End-to-End Support

The engineer should be able to troubleshoot issues across the complete RightFax flow:

Outbound:
Business Application → API/Web Service → RightFax → Queue → Fax Channel/Modem → External Fax

Inbound:
External Fax → RightFax Channel → RightFax Server → Routing → Email/Application/File Share → Business User

The engineer should be able to identify where the issue is occurring, troubleshoot the problem, coordinate with the appropriate teams, restore service, and document the RCA and preventive actions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPXNemIbCaWFC0
Position Id: 9103382
Posted 11 hours ago

Fitment

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To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Rudresh Verenkar

Recruiter @ ARV-Infotech

View Profile

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Job Details

Skills

API
Active Directory
Application Support
Authentication
Backup
Business Software
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Disaster Recovery
Dragon NaturallySpeaking
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Firewall
High Availability
IP
IT Service Management
Intellectual Property
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Summary

Job Overview

We are looking for a RightFax Production Support / Application Support Engineer with strong experience supporting OpenText RightFax in an enterprise production environment. The engineer will troubleshoot RightFax issues end-to-end, work with multiple technical teams, and ensure fax services remain stable and available.

Key Responsibilities

Provide end-to-end production support for OpenText RightFax.
Monitor and troubleshoot inbound and outbound fax processing.
Resolve failed, stuck, delayed, duplicate, or incomplete faxes.
Troubleshoot RightFax servers, clients, queues, channels, and services.
Support RightFax APIs, web services, SMTP, email-to-fax, fax-to-email, and print-to-fax integrations.
Troubleshoot API connectivity, authentication, requests/responses, and application errors.
Monitor Windows services, application logs, event logs, and RightFax logs.
Use SQL queries, network troubleshooting, and Windows Event Viewer to identify issues.
Troubleshoot connectivity with SMTP, Active Directory, databases, file shares, APIs, and enterprise applications.
Work with Application, Database, Infrastructure, Network, Security, and Vendor teams to resolve production issues.
Manage incidents, service requests, problems, and changes using ServiceNow or similar ITSM tools.
Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.
Support RightFax upgrades, patches, configuration changes, migrations, and DR activities.
Manage RightFax users, permissions, fax numbers, routing, and notification settings.
Support High Availability, failover, backup/restore, and disaster recovery testing.
Create and maintain support documents, troubleshooting guides, and knowledge articles.
Participate in 24x7 on-call production support when required.
Work with OpenText vendor support on complex issues and product defects.

Required Technical Skills

OpenText RightFax
RightFax Administration & Troubleshooting
RightFax API / Developer Tools
Windows Server
IIS
SQL Server / SQL Queries
SMTP / Email-to-Fax / Fax-to-Email
TCP/IP, DNS, Firewalls & Network Troubleshooting
Active Directory
REST / SOAP APIs
PowerShell / Scripting
Application & Infrastructure Monitoring
ServiceNow / ITIL
Production Incident & Problem Management
High Availability & Disaster Recovery

End-to-End Support

The engineer should be able to troubleshoot issues across the complete RightFax flow:

Outbound:
Business Application → API/Web Service → RightFax → Queue → Fax Channel/Modem → External Fax

Inbound:
External Fax → RightFax Channel → RightFax Server → Routing → Email/Application/File Share → Business User

Dice Id: PTPXNemIbCaWFC0
Position Id: 9103382
Posted 11 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Rudresh Verenkar

Recruiter @ ARV-Infotech

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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