Application Support Engineer

Description

We are looking for an Application Support Engineer to deliver high-quality assistance to merchant partners and help optimize their experience across technical and operational workflows. This Long-term Contract position is based in Pittsburgh, Pennsylvania, and focuses on supporting client implementations, resolving application issues, and improving day-to-day support processes. The ideal candidate will combine strong troubleshooting ability with clear communication and a practical understanding of integrations, documentation, and cross-functional collaboration.

Responsibilities:
Support merchant partners with guidance on platform usage, implementation approach, troubleshooting, marketing-related questions, and accounting process alignment.
Investigate and resolve integration challenges involving ecommerce storefronts, APIs, and back-end order management environments.
Create and refine support procedures that improve service quality, consistency, and operational efficiency.
Produce clear technical documentation for recurring issues, workflows, configurations, and resolution steps.
Collaborate with internal teams to establish effective processes that span support, product, and engineering functions.
Gather client insights and translate recurring feedback into actionable recommendations for product and engineering improvements.
Monitor application performance issues and respond to support requests with timely, solution-oriented communication.

Requirements

Experience in application support, technical support, or a related client-facing engineering role.
Working knowledge of APIs, HTML, and troubleshooting web-based application integrations.
Familiarity with ecommerce platforms and order management system support is strongly preferred.
Understanding of infrastructure and enterprise technologies such as Active Directory, Cisco technologies, Dell technologies, and computer hardware.
Ability to document technical processes and communicate complex information in a clear, concise manner.
Strong problem-solving skills with the ability to manage multiple issues in a fast-paced environment.
Proven ability to work effectively with cross-functional teams and external partners.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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