Overview*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(-scroll-root-safe-area-inset-bottom,0px)+var(-thread-response-height))] scroll-mt-[calc(var(-header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:3e3ad6ee-5217-4d17-a487-d1b619660085-0" data-turn-id-container="request-WEB:3e3ad6ee-5217-4d17-a487-d1b619660085-0" data-testid="conversation-turn-2" data-turn="assistant">
Help Desk Support TechnicianIndustry: Heavy Civil Construction
Location: Brea, CA (100% On-Site)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay Rate: $29.00/hour
Duration: Contract through the end of the year
Travel: None
Ready to hire ASAP!
Position OverviewOur client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.
The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.
ResponsibilitiesResponsibilities- Provide day-to-day Help Desk support for end users
- Troubleshoot hardware, software, and peripheral issues
- Provision, configure, and deploy laptops and desktop computers
- Install, configure, and troubleshoot printers
- Create, modify, and maintain user accounts in Active Directory
- Respond to and resolve technical support requests in a timely manner
- Document support activities and maintain accurate records
- Deliver excellent customer service while assisting users with technical issues
Qualifications*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(-scroll-root-safe-area-inset-bottom,0px)+var(-thread-response-height))] scroll-mt-[calc(var(-header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:3e3ad6ee-5217-4d17-a487-d1b619660085-0" data-turn-id-container="request-WEB:3e3ad6ee-5217-4d17-a487-d1b619660085-0" data-testid="conversation-turn-2" data-turn="assistant">
Qualifications- 2-4 years of Help Desk or Desktop Support experience
- Experience provisioning and configuring Windows laptops and desktops
- Working knowledge of Active Directory, including user account administration
- Experience supporting printers and common office hardware
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Friendly, professional, and customer-focused approach
- Ability to work independently and manage multiple priorities
Preferred Qualifications- Experience working in a corporate office environment
- Familiarity with Microsoft Windows operating systems and Microsoft Office
- Exposure to ticketing systems is a plus
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