Apply Now

Helpdesk Support

Los Angeles, CA, US • Posted 30+ days ago • Updated 12 days ago

Full Time

On-site

$55,000 - $69,000/yr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Active Directory
Computer Hardware
Help Desk
Tier 2
iPhone

Summary

Helpdesk Support Downtown Los Angeles. CA
Salary Range: $55k to $69k

Job Summary

The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support.

Key Responsibilities

Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
Assist customers with account setup, password resets, and general troubleshooting.
Document and track customer interactions and solutions in the help desk system.
Escalate complex issues to tier 2 technicians or other departments as needed.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.

Qualifications

High School Diploma or equivalent.
Strong verbal and written communication skills.
Basic knowledge of computer hardware, software, and networking.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Previous customer service or technical support experience is a plus.
Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: prosum
Position Id: SO85456544
Posted 30+ days ago

Contact the job poster

Tom Farish

Recruiter @ Prosum

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Support Specialist I

Paramount, California

•

Today

IT Support Specialist I Country United States of America State / County California City Paramount Division Wyman Gordon Company Wyman Gordon Division Function Information Technology Workplace Type On-Site Position type Full Time Opportunity ID 23017 Job Description Summary The Client Technology Analyst I provide first level support to employees on all computing devices and software applications implemented by the Information Technology (IT) department. Essential Responsibilities Provi

Full-time

USD 23.67 - 32.67 per hour

Helpdesk Support Technician

Brea, California

•

3d ago

Overview *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(-scroll-root-safe-area-inset-bottom,0px)+var(-thread-response-height))] scroll-mt-[calc(var(-header-height)+min(200px,max(70px,20svh]" dir="auto" data-turn-id="request-WEB:3e3ad6ee-5217-4d17-a487-d1b619660085-0" data-turn-id-container="request-WEB:3e3ad6ee-5217-4d17-a487-d1b619660085-0" data-testid="conversation-turn-2" data-turn="assistant"> Help Desk Support Technician Industry: Heavy Civil Construction Location: Br

Full-time

USD 29.00 per hour

IT Help Desk Technician II

Torrance, California

•

Today

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to mar

Full-time

USD 30.00 - 49.00 per hour

Help Desk Specialist 3

El Segundo, California

•

Today

Overview We are seeking a mid-level Helpdesk Specialist to join our Corporate IT team in El Segundo, CA. You'll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our office in El Segundo, CA Responsibilities Provide except

Full-time

USD 60,000.00 - 70,000.00 per year

Search all similar jobs

More jobs at Prosum in Los Angeles, CA