job summary:
We are seeking an experienced Application Service Delivery Manager to lead a large-scale Application Managed Services (AMS) engagement supporting a diverse portfolio of enterprise applications, data platforms, and business-critical systems.
This role will serve as the primary liaison between business stakeholders and global delivery teams, driving operational excellence, governance, service performance, continuous improvement, and AI-led transformation initiatives. The ideal candidate will possess strong AMS leadership experience, stakeholder management skills, and a proven track record of managing complex enterprise application landscapes
location: Charlotte, North Carolina
job type: Contract
salary: $70 - 80 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Own end-to-end AMS service delivery, ensuring compliance with SLAs, KPIs, governance processes, and contractual commitments.
- Lead Incident, Problem, Change, Service Request, and Knowledge Management functions across multiple technology towers.
- Manage support and enhancement portfolios, capacity planning, resource allocation, and delivery execution across onsite, nearshore, and offshore teams.
- Serve as the primary escalation point for business stakeholders and technology leadership.
- Drive operational reviews, executive governance meetings, and service improvement initiatives.
- Leverage AI, automation, monitoring, and analytics to improve operational efficiency, reduce incidents, and enhance user experience.
- Develop strategies to transition support operations from reactive to proactive service models.
- Collaborate with architecture, development, infrastructure, and business teams to support modernization initiatives and technical debt reduction.
- Maintain operational documentation, runbooks, SOPs, and knowledge repositories.
- Drive continuous improvement initiatives focused on productivity savings, automation, stability, and service quality.
qualifications:
15+ years of IT experience
5+ years in AMS/Application Support/Service Delivery leadership roles
Strong background managing large enterprise application portfolios
Deep understanding of ITIL processes including Incident, Problem, Change, Service Request, and Knowledge Management
Experience managing global delivery teams across onsite, offshore, and nearshore models
Strong executive stakeholder management, communication, and governance experience
Proven track record driving automation, operational excellence, and service transformation initiatives
Experience supporting SLA-driven managed services engagements
Working knowledge of:
Microsoft Dynamics 365
Power Platform
.NET Applications
Data & Analytics Platforms
Enterprise Integration Ecosystems
Preferred Qualifications
Utility, Construction, Engineering, or Field Services industry experience
Azure Data Platform and Power BI exposure
Experience with AIOps, Observability, and Service Automation
Managed Services Transformation and Modernization experience
ITIL Certification preferred
Skills
Mandatory Skills : Stakeholder Management
skills:
.NET,Apple iOS,application portfolio,APIs,Application Service,AI,Azure Data,Azure Synapse,Analytics,Data & Analytics,Dataverse,data platforms,Enterprise Integration,enterprise applications,enterprise application,IT experience,Knowledge Management,Microsoft Dynamics 365,Power Automate,Mobile Applications,Oracle,Power BI,Power Apps,SQL,technical debt,communication,leadership,proactive,strategies,architecture,driving automation,automation,operational efficiency,continuous improvement,capacity planning,Construction,contractual commitments,Ecosystems,Field Service,Field Services,governance,governance processes,ITIL Certification,ITIL processes,ITIL,infrastructure,KPIs,landscapes,nearshore,offshore,operational excellence,Managed Services,Service Automation,resource allocation,service delivery,service models,service improvement,service quality,stakeholder management skills,stakeholder management,Application Support,user experience
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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