Application Service Delivery Manager
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
Hybrid
Depends on Experience
ThinkNorth LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- Service Delivery Manager
- Oracle
- Dynamics 365
- D 365
- ITIL
- .NET
- Data & Analytics
Summary
Hi,
Role: Application Service Delivery Manager
Location: Charlotte, NC/ Rock Hill, SC/ Fort Mill, SC - Hybrid
Duration: 12+ Months
Duration: 12+ Months
Job Description:
We are seeking an experienced Application Service Delivery Manager to lead a large-scale Application Managed Services (AMS) engagement supporting a diverse portfolio of enterprise applications, data platforms, and business-critical systems.
This role will serve as the primary liaison between business stakeholders and global delivery teams, driving operational excellence, governance, service performance, continuous improvement, and AI-led transformation initiatives. The ideal candidate will possess strong AMS leadership experience, stakeholder management skills, and a proven track record of managing complex enterprise application landscapes.
Technology Landscape
The application portfolio includes:
- Oracle Field Service
- Microsoft Dynamics 365 Field Service
- Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
- Apple iOS Mobile Applications
- Legacy .NET Applications & APIs
- Azure Data Platform (Azure Synapse, ADLS, SQL)
- Power BI Analytics & Reporting
- Enterprise Integration Platforms
Key Responsibilities
- Own end-to-end AMS service delivery, ensuring compliance with SLAs, KPIs, governance processes, and contractual commitments.
- Lead Incident, Problem, Change, Service Request, and Knowledge Management functions across multiple technology towers.
- Manage support and enhancement portfolios, capacity planning, resource allocation, and delivery execution across onsite, nearshore, and offshore teams.
- Serve as the primary escalation point for business stakeholders and technology leadership.
- Drive operational reviews, executive governance meetings, and service improvement initiatives.
- Leverage AI, automation, monitoring, and analytics to improve operational efficiency, reduce incidents, and enhance user experience.
- Develop strategies to transition support operations from reactive to proactive service models.
- Collaborate with architecture, development, infrastructure, and business teams to support modernization initiatives and technical debt reduction.
- Maintain operational documentation, runbooks, SOPs, and knowledge repositories.
- Drive continuous improvement initiatives focused on productivity savings, automation, stability, and service quality.
Required Qualifications
- 15+ years of IT experience
- 5+ years in AMS/Application Support/Service Delivery leadership roles
- Strong background managing large enterprise application portfolios
- Deep understanding of ITIL processes including Incident, Problem, Change, Service Request, and Knowledge Management
- Experience managing global delivery teams across onsite, offshore, and nearshore models
- Strong executive stakeholder management, communication, and governance experience
- Proven track record driving automation, operational excellence, and service transformation initiatives
- Experience supporting SLA-driven managed services engagements
- Working knowledge of:
- Microsoft Dynamics 365
- Power Platform
- .NET Applications
- Data & Analytics Platforms
- Enterprise Integration Ecosystems
Preferred Qualifications
- Utility, Construction, Engineering, or Field Services industry experience
- Azure Data Platform and Power BI exposure
- Experience with AIOps, Observability, and Service Automation
- Managed Services Transformation and Modernization experience
- ITIL Certification preferred
Best Regards,
Sam
+1
Lead Technical Recruiter
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91131801
- Position Id: 9067298
- Posted 10 hours ago
Company Info
About ThinkNorth LLC
ThinkNorth is a full-service provider of contingent staffing in support of technology solutions for industry leading Enterprise Technology Projects.
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