Agile Delivery Manager

Role: Agile Delivery Manager

Work Location: Remote – Occasional travel          

Employment Type: Full-Time

Note: Candidates should be able to travel to Springfield or Chicago, IL, 2-3 days per quarter, as per client requirements and project Needs.  They also need to travel to Springfield or Chicago, IL, for fingerprinting.  

Position Description: Lead the Agile delivery function across product teams and Scrum Masters. Ensure Agile practices are consistently applied and that delivery outcomes align with business objectives. We’re looking for a Delivery Manager who can lead teams, manage consulting engagements like a pro, and support our corporate consulting operations. You’ll help ensure our teams are supported, our financials are healthy, our people are thriving, and our services are delivered with exceptional outcomes. 

• Deep understanding of Agile frameworks (SAFe, Scrum, Kanban, XP) and Agile Program Management best practices.
• Handle capacity planning and ensure resource availability across projects
• Agile certifications (e.g., Certified Scrum Master, SAFe Agilist, PMI-ACP) preferred. 

Essential Duties and Responsibilities:

• Manage and develop Scrum Masters and Agile team leads.
• Supporting consulting service operations, including resource planning and utilization
• Calculating project-level resource pricing and helping structure budgets
• Support the RTE in managing ART-level coordination and planning.
• Promote Agile maturity and continuous improvement across teams.
• Mentoring and guiding consulting teams—you're a coach, not just a manager
• Ensure service delivery satisfaction and outcomes align with expectations
• Partner with clients to define service delivery and project goals with broader business needs
• Making sure we hit deadlines, stay within budget, and exceed expectations
• Identify, manage, and resolve delivery risks, dependencies, and blockers.
• Tracking performance—financial, resourcing, delivery—you’re on it
• Actively identify, remove, and escalate impediments while coordinating with stakeholders to resolve cross-team blockers and dependencies.
• Collaborate with Product Management, Architects, and Business Owners to optimize delivery.
• Support hiring, onboarding, and performance feedback for Agile team members.
• Lead and develop high-performing service delivery, technical, and functional teams. 

Experience and Educational Requirements:

• Bachelor’s degree in computer science, Business Administration, or a related field (master’s degree preferred).
• 5+ years of experience in Agile Program Management or Scrum Master
• 5+ years in IT consulting leading technical delivery teams. Commitment to fostering an environment of continuous improvement, innovation, and high performance. 

Knowledge, Skills and Abilities:

• Deep understanding of Agile frameworks (SAFe, Scrum, Kanban, XP) and Agile Program Management best practices.
• Handle capacity planning and ensure resource availability across projects
• Agile certifications (e.g., Certified Scrum Master, SAFe Agilist, PMI-ACP) preferred.
• Manage internal resources, including people and technology
• Empathetic leader with a coaching mindset.
• Strong conflict resolution and negotiation skills.
• Strong facilitation, coaching, mentoring, and conflict resolution skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficient in Agile tools such as Jira, Rally, Azure DevOps, or equivalent.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across multiple levels of an organization.
• Proven ability to manage complex cross-functional initiatives with competing priorities.
• Manage client and account-level service delivery
• Screen and select qualified technical talent for project roles
• Calculate and manage resource pricing and project budgets
• Commitment to fostering a collaborative, inclusive team environment.