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Support Engineer I

Pellera

Chattanooga, Tennessee • Today

Full-time

Jr. Data Center Support Engineer

AMroute LLC

Chattanooga, Tennessee • 24d ago

Easy Apply

Contract

Depends on Experience

Solutions Support Engineer - US East

Wiz, Inc.

Remote • Today

Full-time

USD 126,000.00 - 172,000.00 per year

Support Engineer, U.S. Government Support (SHIFT)

GitLab

Remote • Today

Full-time

USD 95,200.00 - 160,800.00 per year

Quantum Network Support Engineer

IonQ

Chattanooga, Tennessee • Today

Full-time

USD 124,000.00 - 155,000.00 per year

Advanced Support Engineer I

Thycotic Software Ltd.

Remote • Today

Full-time

USD 83,000.00 - 99,000.00 per year

Cloud Support Engineer - Entry Level

Medinext Global LLC

Remote • 2d ago

Easy Apply

Full-time

70,000 - 90,000

L2 Application Support Engineer

Robustware

Remote • 3d ago

Easy Apply

Full-time, Third Party

Depends on Experience

MAPPER Support Engineer

Strategic Systems Inc

Remote • 6d ago

Easy Apply

Contract

50 - 55

Mainframe Production Support Engineer

SDH Systems

Remote • 2d ago

Easy Apply

Full-time

Depends on Experience

POS Support Engineer - Oracle Micros Simphony

dotSolved

Remote or Hybrid in San Mateo, California • 5d ago

Easy Apply

Contract, Third Party

Depends on Experience

Manhattan WMS Production Support Engineer

Kaltechsoft

Remote • 24d ago

Easy Apply

Third Party, Contract

Depends on Experience

Remote Support Engineer

Rockwell Automation

Remote or Milwaukee, Wisconsin • Today

Full-time

Sr Robotics Technical Support Engineer

Johnson & Johnson

Remote or Santa Clara, California • Today

Full-time

USD 71,000.00 - 113,850.00 per year

166589 - Senior SnapLogic Production Support Engineer (L2/L3)

Yochana IT Solutions

Remote or Texas • Today

Easy Apply

Contract

Apriso MES Application Support Engineer (O&M Support)

Sun-IT Solutions

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Finance Application Support Engineer (Coupa Administrator)

iCUBE Solutions

Remote • 4d ago

Easy Apply

Third Party, Contract

Depends on Experience

SnapLogic Production Support Engineer

Echo IT Solutions, Inc.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Palantir Foundry Ontology Support Engineer

GSPANN Technologies

Remote • 5d ago

Easy Apply

Contract, Third Party

Depends on Experience

Enterprise Support Engineer

Reed Elsevier Technology Services

Remote or New York, New York • Today

Full-time

USD 65,100.00 - 108,500.00 per year

Enterprise Support Engineer

LexisNexis

Remote • Today

Full-time

USD 65,100.00 - 108,500.00 per year

Field Support Engineer

Diagnostica Stago, Inc.

Remote or Tennessee • Today

Full-time

Field Support Engineer

Diagnostica Stago, Inc.

Remote or North Carolina • Today

Full-time

Field Support Engineer

Diagnostica Stago, Inc.

Remote or New York, New York • Today

Full-time

USD 65,000.00 - 84,000.00 per year

Field Support Engineer

Diagnostica Stago, Inc.

Remote or Ohio • Today

Full-time

USD 63,000.00 - 82,000.00 per year

Manufacturing Execution System (MES) Application Support Engineer (O&M Support)

WB Solutions LLC

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

L2/L3 Restaurant POS Support Engineer - Oracle Micros POS Simphony

dotSolved

Remote or Hybrid in Oakland, California • 4d ago

Easy Apply

Third Party, Contract

Depends on Experience

IBM Tivoli Support Engineer - REMOTE

NTT DATA, Inc.

Remote or Livonia, Michigan • Today

Full-time

USD 87,352.00 - 162,875.00 per year

Digital Support Engineer

Thermo Fisher Scientific

Remote or Idaho • Today

Full-time

Finance Application Support Engineer

SnapCode Inc

Remote • 3d ago

Easy Apply

Contract

Job Details

Skills

Customer Satisfaction
Project Management
Performance Management
Product Support
Repair
Preventive Maintenance
Service Level
Scheduling
Service Desk
Systems Engineering
PDS
Technical Support
Communication
Critical Thinking
Supervision
Management
Documentation
SAP BASIS
Information Systems
Training
Computer Hardware
Laptop
Printers
Software Troubleshooting
Microsoft Office
Server+
Microsoft Certified Professional

Summary

Position Title: Support Engineer I

Position Location: Chattanooga, Tennessee

Reports to: Manager Services, Manager or Lead

Job Summary:

This position provides high-quality solutions to customers to ensure their investment in technology is consistent with their business objectives by deploying, installing, upgrading, troubleshooting, and servicing client hardware/software. The Support Engineer will ensure that customers receive remote and on-site support, resolve all outstanding service issues within the committed response times, escalate any issues as necessary and be responsible for overall customer satisfaction.

This is an onsite role that will require minimal travel to site locations to support customers. Travel time is paid and mileage is reimbursed. The primary office location is in Chattanooga. Standard work schedule, Mon - Fri, 8:00am - 4:30pm.

Essential Functions:

Perform product support activities involving installation, upgrading, repair, and preventative maintenance of PC components, printers, and scanners.
Diagnose and use the appropriate tools to troubleshoot basic PC components, printers, and scanners.
Be responsible for tracking, monitoring, and providing timely updates and complete documentation for open service incidents to ensure service level standards are met.
Responsible for client communication (both verbal and electronic) including scheduling, updating of status, and communicating completion of service requests and incidents.
Engage and work with the Service Desk and System Engineering team to troubleshoot and resolve incidents when appropriate.
A professional, business-focused attitude and courteous manner towards clients, partners, and peers.
Ability to work weekends and/or off hours as necessary to meet client's needs.
Attain appropriate product/vendor certifications to ensure continual growth in knowledge of equipment troubleshooting techniques and methodologies.
Participate in regular staff meetings and communicate relevant information.
Provide input to the development and / or enhancement of PDS tech support- and systems admin-related processes and tools.
Other duties as assigned.

Required Skills/Abilities/Competencies:

Excellent verbal and written communication skills.
Ethical and Critical Thinking.
Ability to troubleshoot PC hardware/software and printer problems.
Ability to perform duties with a client-centric attitude. Clients come to us by choice; we have a personal responsibility to maintain our client's loyalty and trust.
Innovative, team-oriented problem solver.
Ability to work independently without direct supervision.
Ability to manage competing priorities in a fast-paced environment.
Ability to provide detailed and complete documentation related to performance of duties.
Ability to interact on a "face to face" basis with clients in a professional and courteous manner.
An aptitude and enthusiasm to effectively adapt to rapidly changing technology and provide technical assistance in delivering and supporting that technology.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers.
Experience with application troubleshooting experience in Microsoft products and tools.

Education and Experience:

A degree in an applied technology area such as Information Systems or Engineering is preferred. Equivalent training and experience may be substituted.
Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers.
Experience with application troubleshooting experience in Microsoft products and tools.
Valid driver's license required.
Comp TIA A+ is preferred.
MCP certification desirable.
Server +preferred.
MCSA certification desirable.
Other vendor certifications highly desirable.
Individuals with necessary experience but lacking the requisite credentials will be considered if judged to be able to obtain them within a reasonable timeframe.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10351101
Position Id: 3367
Posted 1 day ago

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Scottsboro, Alabama

•

Today

ABOUT LOZIER Every day, millions of people interact with Lozier products without even realizing it. From the shelving in retail stores to the storage systems powering warehouses and online fulfillment, our products keep retail moving. If you've shopped in a store or ordered online, chances are you've experienced what we build. For 70 years and counting, Lozier Corporation has been the industry leader trusted by top brands across the country. Headquartered in Omaha, Nebraska, with facilities na

Full-time

Computer User Support Specialist, Senior

Arkansas

•

Today

Overview Provides on-site technical support and assistance by deploying to client program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with client IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing. This position aligns with Cayuse's core values of Innovation, Excellence, Collaborati

Full-time

IT Support Specialist

No location provided

•

Today

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview The IT Support Technician 2 is responsible for providing a broad range of user support services, including network support, training, and computer d

Full-time

Senior Ethernet Network Engineer

Remote

•

3d ago

Role SummaryThe Workstation Support Technician provides hands-on technical support for computer workstations, software, network connectivity, and peripheral equipment within an office environment. This role installs, configures, maintains, and troubleshoots end-user technology while delivering responsive technical assistance across multiple departments and locations. Responsibilities Install, configure, maintain, and support workstation hardware, software, user accounts, email, and workplace app

Easy Apply

Contract, Third Party

Depends on Experience