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Job Details

Skills

API
Communication
Data Analysis
Data Link Layer
JSON
Issue Resolution
Process Improvement
Log Analysis
Microsoft Office
Root Cause Analysis
SOAP
SSO
SQL
ServiceNow
XML
Splunk
User Experience
Workflow
Regulatory Compliance
Identity Management
Interfaces
Production Support

Summary

L2 Production support

Clearwater, FL | 8 - 10 years of experience

Job Description

Must Have Technical/Functional Skills

• API troubleshooting (REST/SOAP).

• JSON/XML payload analysis.

• SSO technologies.

• SQL query and data analysis skills.

• Log analysis and troubleshooting.

• Microsoft 365 administration basics., splunk etc

Roles & Responsibilities

• Provide Level 2 support for business-critical applications and integrations.

• Troubleshoot and resolve application, workflow, and data-related issues.

• Monitor application performance, interfaces, and batch jobs.

• Manage incidents, service requests, and problem tickets using ServiceNow.

• Perform root cause analysis (RCA) and implement corrective actions.

• Coordinate with vendors, developers, and infrastructure teams for issue resolution.

• Support user access management, SSO, and security-related requests.

• Validate and support application releases, upgrades, and deployments.

• Maintain SOPs, runbooks, knowledge articles, and support documentation.

• Ensure compliance with SLAs and provide timely stakeholder communication.

• Analyze application logs, API errors, and integration failures.

• Drive continuous process improvements to enhance system stability, reliability, and user experience.

Salary Range: $90,000 to $110,000 per year

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172467
Position Id: 9037290
Posted 8 hours ago

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Preetirekha Jena

Recruiter @ TATA Consultancy Services Limited

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