L2 Production support

Job Title: Application Support Lead (L3 / Production Support) Role Summary We are seeking a proactive and ownership-driven Application Support Lead, to oversee production stability, incident management, and continuous improvement for enterprise applications. This role goes beyond traditional supportfocusing on preventing issues, driving root cause resolution, and improving system reliability across the application landscape. The ideal candidate brings strong production support experience, s

Senior L2 Application Analyst Location: Remote Summary : The Application Support Analyst is responsible for providing Level 2 (L2) application support for an assigned portfolio of applications, ensuring service stability, incident resolution, and operational excellence. The role participates in Knowledge Transfer (KT), shadow and reverse shadow activities, supports offshore delivery teams, manages application-specific risks and dependencies, and coordinates with L3 teams, vendors, and business

Title: Level 2 Support Engineer Location: Remote (United States - Some states do not qualify) Reports to: Engineering Manager Employment Type: Exempt / Full-Time About StrongMind: StrongMind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we've partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion,

Job Title: Application Support Lead (L3 / Production Support) Location - REMOTE / Must work EST hours Role Summary: We are seeking a proactive and ownership-driven Application Support Lead, to oversee production stability, incident management, and continuous improvement for enterprise applications. This role goes beyond traditional support-focusing on preventing issues, driving root cause resolution, and improving system reliability across the application landscape. The ideal candidate brings