Job Title: Senior Oracle EBS R12 Functional Consultant
Location: Dallas, TX
Job Duration: 12+ Months
Role Overview: L3 Onsite Functional Support Consultant provides Level 3 functional support for financial modules across Record to Report (R2R). L3 Support is required across General Ledger, Account Receivables, Account Payables. This role requires depth in understanding the accounting flows, all related integrations.
This Role focuses on resolving functional break-fix incidents and data integrity issues, primarily by executing well-defined Standard Operating Procedures (SOPs). Responsibilities include providing support during month-end close, assisting in smoke testing, performing in-depth root cause analysis for recurring & non-recurring issues, and supporting new enhancements/projects by taking knowledge transitions from the product teams, all while continuously identifying opportunities to automate these SOP-driven tasks.
Key Responsibilities
1. Act as L3 functional escalation point for Oracle EBS R12 R2R related modules.
2. Troubleshoot complex integration issues, reconciliations, consolidation, translation, new ledger set ups and legal entity set ups.
3. Analyze and resolve medium to complex functional issues that cannot be resolved by L2 support.
4. Perform root cause analysis (RCA) for recurring issues and support permanent fixes.
5. Monitoring, coordinating and guiding team to control the number of open tickets.
6. Resolve functional break-fix calls either permanently or by workarounds.
7. Handle issues related to data in the production instance.
8. Follow up on SRs, patches, and issues to ensure resolution
9. Conduct training for power users on the application and support functionalities
10. Working with the client and gathering the functional requirement for enhancements.
11. Conduct root cause analysis and error detection/correction
12. Provide 24/7 in-person or Zoom support for priority / critical day-to-day operational issues.
13. Provide 24/7 in-person or Zoom support for month-close activities
14. Monitor integrations for data leakage and error handling
15. Perform smoke testing after planned/unplanned system outages to ensure stability
16. Resolve functional issues related to Oracle E-Business Suite related to R2R cycle.
17. Responsible for maintaining the client SLAs.
Required Skills & Qualifications Bachelor's degree in IT, Computer Science, or equivalent practical experience. 14-16 years of Oracle EBS R12 functional support experience. Strong handson expertise in: General Ledger and configurations. Deep understanding of endtoend financial process flows and accounting impacts. Deep knowledge of R2R data flow, tables, and integrations.
Expertise with APIs, Interfaces and troubleshooting complex issues.
Experience with Level 3 support, RCA, and solution governance.
Excellent communication, problem-solving, and customer service skills.
Work on site at the client office in hybrid model.
Ability to work with cross-functional teams and escalate issues effectively.
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