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IT Field Support Analyst

Dana Corporation

Danville, Kentucky • Today

Full-time

IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 65,000.00 - 75,000.00 per year

IT Operations Support Analyst Tier 1

Cellular Sales Verizon Authorized Retailer

Remote • Today

Full-time

IT Field Engineer

Power Design

Remote or Phoenix, Arizona • Today

Full-time

Tech Admin. II - IT Support

Ledgent Technology

Remote or Hybrid • Today

Easy Apply

Contract

$30.00 - $35.00 per hour

IT Field Services Manager

Radiology Partners

Remote • Today

Full-time

Route-IT Clerical Support

GDH

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Manager, Application IT Support

Experian

Remote • Today

Full-time

USD 115,747.00 - 208,344.00 per year

IT Support Technician (ITST2)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 50,412.00 - 66,072.00 per year

IT Data Analyst - NetApp Share Drive Clean-up

Mitchell Martin, Inc.

Remote • 10d ago

Easy Apply

Third Party, Contract

$64 - $69

IT Application Support Specialist

TridentCare

Remote • Today

Full-time

USD 70,000.00 per year

IT Risk And Security Analyst-Hybrid Remote Schedule Located In Meridian, ID

TEKsystems c/o Allegis Group

Remote or Meridian, Idaho • Today

Full-time

USD 30.00 - 40.00 per hour

IT Risk And Security Analyst-Hybrid Remote Schedule Located In Meridian, ID

TEKsystems c/o Allegis Group

Remote or Boise, Idaho • Today

Full-time

USD 30.00 - 40.00 per hour

Senior Support Lead - IT Operations

HCL America Inc.

Remote • Today

Full-time, Third Party, Contract

To define

IT Support Specialist Tier I - Hybrid

Praxis Precision Medicines

Remote • Today

Full-time

USD 56,000.00 - 76,000.00 per year

IT Support Specialist I - Night

ASM Research

Remote • Today

Full-time

Assoc IT Support Specialist

Thrivent Financial for Lutherans

Remote or Wisconsin • Today

Full-time

USD 25.27 - 34.19 per hour

MSP Tier 1 IT Support Technician-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

IT Security Specialist 2 (Cybersecurity Analyst 2 (02-6529))

State of Alaska

Remote or Anchorage, Alaska • Today

Full-time

USD 4,372.50 - 4,591.50 per week

Senior IT Support Technician

Emergent Software

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 75,000.00 per year

IT Support Senior Engineer

Hexagon AB

Remote or New York, New York • Today

Full-time

IT Support Specialist

Keeper Security, Inc.

Remote • Today

Full-time

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Today

Part-time

USD 38.00 - 40.00 per hour

Manufacturing IT Support Engineer

APN Consulting Inc

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

IT Functional Architect - CE Field Service

Toyota Material Handling North America

Remote • Today

Easy Apply

Full-time

USD 94,020.00 - 120,540.00 per year

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Information Technology Analyst IV (Cloud Data Engineer)

Solano County

Remote or Fairfield, California • Today

Full-time

USD 129,874.83 - 157,863.66 per year

IT Support Specialist (Salesforce/CHATS Support) - Remote

Strategic Technology Institute Inc

Remote • Today

Full-time

IT Support Engineer (Remote - West Coast Hours)

Pomelo Care

Remote • Today

Full-time

USD 85,000.00 - 115,000.00 per year

IT Support Specialist II - 073QE

Quartus Engineering Inc

Remote or San Diego, California • Today

Full-time

USD 29.00 - 49.00 per hour

Job Details

Skills

IT Operations
IT Service Management
IT Infrastructure
Information Technology
Computer Science
Technical Support
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows Server
Microsoft Office
Laptop
Computer Hardware
RF
Mobile Devices
Tablet
Printers
Manufacturing Execution System
MES
AutoCAD
Network
Programmable Logic Controller
Process Improvement
Conflict Resolution
Problem Solving
Customer Service
Communication
Management
Attention To Detail
Collaboration
FOCUS
Continuous Improvement
Manufacturing
Innovation

IT Operations
IT Service Management
IT Infrastructure
Information Technology
Computer Science
Technical Support
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows Server
Microsoft Office
Laptop
Computer Hardware
RF
Mobile Devices
Tablet
Printers
Manufacturing Execution System
MES
AutoCAD
Network
Programmable Logic Controller
Process Improvement
Conflict Resolution
Problem Solving
Customer Service
Communication
Management
Attention To Detail
Collaboration
FOCUS
Continuous Improvement
Manufacturing
Innovation

Summary

Job Purpose

We are seeking a customer-focused and technically skilled IT Field Support Analyst to support our manufacturing and office environments. This role is responsible for diagnosing and resolving technical issues, supporting shop floor systems, and ensuring reliable IT operations across the facility. The ideal candidate thrives in a fast-paced manufacturing environment, communicates effectively with end users, and is passionate about delivering high-quality IT support.

Job Duties and Responsibilities

Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices.
Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems.
Troubleshoot and resolve hardware, software, and network issues in a timely manner.
Document incidents, troubleshooting steps, and resolutions within the IT service management system.
Escalate complex issues to higher-level support teams and ensure proper follow-up through resolution.
Install, configure, and maintain hardware, software, and IT infrastructure in alignment with company standards.
Support and maintain manufacturing systems (MES platforms such as Ignition, Argonaut, iGear).
Provide support for engineering applications (e.g., AutoCAD and related tools).
Assist with deployment of IT standards, system upgrades, and new technology implementations.
Support critical meetings and plant operations to ensure minimal downtime.
Collaborate with cross-functional teams to understand business needs and improve system performance.
Communicate user feedback and system improvement opportunities to IT and project teams.
Provide on-call and after-hours support as required.

Education and Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
5-7 years of hands-on IT support experience, preferably in a manufacturing environment.
Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.

Skills and Competencies

Strong experience supporting:

Windows 10/11 and Windows Server environments
Microsoft Office applications
Desktop and laptop hardware

Experience with shop floor and industrial technology, including:

RF scanners, handheld devices, and tablets
Barcode/label printers and scanning systems
Familiarity with Manufacturing Execution Systems (MES).
Experience supporting engineering software (e.g., AutoCAD).
Understanding of network connectivity and integration with PLC-based systems.
Experience gathering business requirements and supporting process improvements through IT solutions.
Strong problem-solving and troubleshooting skills
Excellent customer service and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
High level of attention to detail and organization
Team-oriented with the ability to collaborate across departments
Proactive mindset with a focus on continuous improvement
Willingness to work in a manufacturing environment, including time on the shop floor
Ability to provide on-call and after-hours support
Ability to lift and install IT equipment as needed

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.

Our Values

Value Others
Inspire Innovation
Grow Responsibly
Win Together

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL653409
Position Id: a8662d61955e207437406e4cd62740d8
Posted 30+ days ago

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Sr. Help Desk Support Technician

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IT Operations Support Analyst Tier 1

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Helpdesk Support I

Louisville, Kentucky

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30+d ago

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Job Details

Skills

IT Operations
IT Service Management
IT Infrastructure
Information Technology
Computer Science
Technical Support
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows Server
Microsoft Office
Laptop
Computer Hardware
RF
Mobile Devices
Tablet
Printers
Manufacturing Execution System
MES
AutoCAD
Network
Programmable Logic Controller
Process Improvement
Conflict Resolution
Problem Solving
Customer Service
Communication
Management
Attention To Detail
Collaboration
FOCUS
Continuous Improvement
Manufacturing
Innovation

IT Operations
IT Service Management
IT Infrastructure
Information Technology
Computer Science
Technical Support
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows Server
Microsoft Office
Laptop
Computer Hardware
RF
Mobile Devices
Tablet
Printers
Manufacturing Execution System
MES
AutoCAD
Network
Programmable Logic Controller
Process Improvement
Conflict Resolution
Problem Solving
Customer Service
Communication
Management
Attention To Detail
Collaboration
FOCUS
Continuous Improvement
Manufacturing
Innovation

Summary

Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices.
Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems.
Troubleshoot and resolve hardware, software, and network issues in a timely manner.
Document incidents, troubleshooting steps, and resolutions within the IT service management system.
Escalate complex issues to higher-level support teams and ensure proper follow-up through resolution.
Install, configure, and maintain hardware, software, and IT infrastructure in alignment with company standards.
Support and maintain manufacturing systems (MES platforms such as Ignition, Argonaut, iGear).
Provide support for engineering applications (e.g., AutoCAD and related tools).
Assist with deployment of IT standards, system upgrades, and new technology implementations.
Support critical meetings and plant operations to ensure minimal downtime.
Collaborate with cross-functional teams to understand business needs and improve system performance.
Communicate user feedback and system improvement opportunities to IT and project teams.
Provide on-call and after-hours support as required.

Education and Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
5-7 years of hands-on IT support experience, preferably in a manufacturing environment.
Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.

Skills and Competencies

Strong experience supporting:

Windows 10/11 and Windows Server environments
Microsoft Office applications
Desktop and laptop hardware

Experience with shop floor and industrial technology, including:

RF scanners, handheld devices, and tablets
Barcode/label printers and scanning systems
Familiarity with Manufacturing Execution Systems (MES).
Experience supporting engineering software (e.g., AutoCAD).
Understanding of network connectivity and integration with PLC-based systems.
Experience gathering business requirements and supporting process improvements through IT solutions.
Strong problem-solving and troubleshooting skills
Excellent customer service and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
High level of attention to detail and organization
Team-oriented with the ability to collaborate across departments
Proactive mindset with a focus on continuous improvement
Willingness to work in a manufacturing environment, including time on the shop floor
Ability to provide on-call and after-hours support
Ability to lift and install IT equipment as needed

Value Others
Inspire Innovation
Grow Responsibly
Win Together

Dice Id: RTL653409
Position Id: a8662d61955e207437406e4cd62740d8
Posted 30+ days ago

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Support Specialist

Nevada

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Today

Full-time

Sr. Help Desk Support Technician

New Jersey

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Today

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USD 65,000.00 - 68,000.00 per year

IT Operations Support Analyst Tier 1

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