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IT Field Support Analyst

Danville, KY, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

IT Operations
IT Service Management
IT Infrastructure
Information Technology
Computer Science
Technical Support
Microsoft Windows
Microsoft Windows Server
Microsoft Operating Systems
Microsoft Office
Laptop
Computer Hardware
RF
Mobile Devices
Tablet
Printers
Manufacturing Execution System
MES
AutoCAD
Network
Programmable Logic Controller
Process Improvement
Conflict Resolution
Problem Solving
Customer Service
Communication
Management
Attention To Detail
Collaboration
FOCUS
Continuous Improvement
Manufacturing
Innovation

Summary

Job Purpose

We are seeking a customer-focused and technically skilled IT Field Support Analyst to support our manufacturing and office environments. This role is responsible for diagnosing and resolving technical issues, supporting shop floor systems, and ensuring reliable IT operations across the facility. The ideal candidate thrives in a fast-paced manufacturing environment, communicates effectively with end users, and is passionate about delivering high-quality IT support.

Job Duties and Responsibilities

Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices.
Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems.
Troubleshoot and resolve hardware, software, and network issues in a timely manner.
Document incidents, troubleshooting steps, and resolutions within the IT service management system.
Escalate complex issues to higher-level support teams and ensure proper follow-up through resolution.
Install, configure, and maintain hardware, software, and IT infrastructure in alignment with company standards.
Support and maintain manufacturing systems (MES platforms such as Ignition, Argonaut, iGear).
Provide support for engineering applications (e.g., AutoCAD and related tools).
Assist with deployment of IT standards, system upgrades, and new technology implementations.
Support critical meetings and plant operations to ensure minimal downtime.
Collaborate with cross-functional teams to understand business needs and improve system performance.
Communicate user feedback and system improvement opportunities to IT and project teams.
Provide on-call and after-hours support as required.

Education and Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
5-7 years of hands-on IT support experience, preferably in a manufacturing environment.
Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.

Skills and Competencies

Strong experience supporting:

Windows 10/11 and Windows Server environments
Microsoft Office applications
Desktop and laptop hardware

Experience with shop floor and industrial technology, including:

RF scanners, handheld devices, and tablets
Barcode/label printers and scanning systems
Familiarity with Manufacturing Execution Systems (MES).
Experience supporting engineering software (e.g., AutoCAD).
Understanding of network connectivity and integration with PLC-based systems.
Experience gathering business requirements and supporting process improvements through IT solutions.
Strong problem-solving and troubleshooting skills
Excellent customer service and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
High level of attention to detail and organization
Team-oriented with the ability to collaborate across departments
Proactive mindset with a focus on continuous improvement
Willingness to work in a manufacturing environment, including time on the shop floor
Ability to provide on-call and after-hours support
Ability to lift and install IT equipment as needed

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.

Our Values

Value Others
Inspire Innovation
Grow Responsibly
Win Together

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL653409
Position Id: a8662d61955e207437406e4cd62740d8
Posted 7 hours ago

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