Role: Manufacturing IT Support Engineer
Location: Atlanta, GA 30328, United States
Must Have Skills:
• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in preparing operational reports
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Good experience as a .Net developer
• Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
• Good Experience on any SCADA platforms
• Strong experience in database technologies of SQL, Oracle.
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
• Tracks and report progress to stakeholder
• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
• Working with Manufacturing Customer will be an added advantage
Roles & Responsibilities:
• Day to day incident monitoring and resolution (Service Now preferred)
• Interaction with client (IT & Business users) on functional issues
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
• Tracks and report progress to stakeholders
• Development of functionalities as per requirement provided y customer
Skills: Digital : SAP Cloud Architecture Experience Required: 10 & Above
Never miss an opportunity! Create an alert based on the job you applied for.
