Salary: $60,538.00 - $92,010.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CSSC-2026-59720-01511
Department: Executive Offices
Division: EX OA ETSO Ntwrk Unfd Telecmnc
Opening Date: 10/19/2026
Closing Date: 11/1/2026 11:59 PM Eastern
Job Code: 01511
Position Number: 00076546
Union: AFSCME
Bargaining Unit: A4
Pay Group: ST07
Bureau / Division Code: 00812811
Bureau / Division: Enterprise Technology Services Office
Worksite Address: 1101 S Front Street
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Matthew Zyroll
Contact Phone: Contact Email: THE POSITIONThe Enterprise Technology Services Office (ETSO) is seeking a Network Specialist 1 who is eager to support our statewide technology infrastructure. This role offers the chance to grow your technical skills while helping agencies stay connected and efficient. Join a team that values problem solving and innovation as you help maintain secure and reliable networks. The Network Specialist 1 position gives you the opportunity to make a real impact across the Commonwealth.
DESCRIPTION OF WORKThis position supports the Commonwealth network infrastructure by assisting with administration, maintenance, and troubleshooting across statewide locations. The role helps ensure reliable connectivity for agencies and provides technical support for a wide range of network services. As a Network Specialist 1, you will perform the following duties:
- Network Support: Provide assistance with connectivity issues, remote troubleshooting, and coordination with agency staff
- Incident Management: Handle assigned incidents, problems, and requests through the centralized system and coordinate resolutions
- Technical Testing: Perform remote testing and analysis of routers, switches, and circuits to identify and resolve issues
- Monitoring Activity: Monitor alerts and network behavior using Commonwealth systems and recommend improvements
- Vendor Coordination: Serve as liaison with technical vendors to ensure service levels and proper maintenance activities
- Documentation Support: Assist with creating and updating technical network documentation
Interested in learning more? Additional details regarding this position can be found in the position description
Work Schedule and Additional Information:- Full-time employment
- Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with 30-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, three days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:- One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Successful completion of the Information Technology Intern - Bachelor Program; or
- Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
- One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or
- An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment.
Other Requirements:- This particular position requires one or more years of full-time technical experience reading, diagnosing, and configuring SquaredUp dashboards.
- This particular position requires one or more years of full-time technical experience performing services related to change management and incident management within ServiceNow.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirement: - You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans: - Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.
Telecommunications Relay Service (TRS): - 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION - Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life BalanceWe know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee PerksSometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
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Additional Requirement - Do you possess one or more years of full-time technical experience reading, diagnosing, and configuring SquaredUp dashboards?
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If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience
- The specific duties you performed related to your experience with technical experience reading, diagnosing, and configuring SquaredUp dashboards
- Your level of responsibility
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Additional Requirement - Do you possess one or more years of full-time technical experience performing services related to change management and incident management within ServiceNow?
04
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience
- The specific duties you performed related to your experience with performing services related to change management and incident management within ServiceNow
- Your level of responsibility
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Do you have one or more years of experience as an Information Technology Trainee while employed by the Commonwealth of Pennsylvania?
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If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
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Do you have one or more years of experience as an Information Technology Technician while employed by the Commonwealth of Pennsylvania?
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If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
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Have you successfully completed the Information Technology Intern - Bachelor program while employed by the Commonwealth of Pennsylvania?
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If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
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How many years of experience do you possess in providing information technology support services including hardware and software installation, operation, and maintenance within a network environment?
- 3 or more years
- 2 to less than 3 years
- 1 to less than 2 years
- Less than 1 year
- None
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If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
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Do you possess college education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
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You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You
must complete the application
and answer the supplemental questions. Resumes, cover letters, and similar documents will
not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.
The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to our
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WORK BEHAVIOR 1 - TECHNICAL ASSISTANCEReceives calls, emails, or in-person requests from users requiring technical assistance. Troubleshoots and resolves general user issues. Provides guidance to lower-level staff in diagnosing, troubleshooting, and resolving user issues and provides technical solutions to issues or requests based on best practices.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
- B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution.
- C. I have successfully completed college-level coursework in information technology troubleshooting.
- D. I have NO experience or coursework related to this work behavior.
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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience.
- Your experience troubleshooting and resolving user issues.
- Your level of responsibility.
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If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
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WORK BEHAVIOR 2 - INSTALLING AND TESTING HARDWARE AND SOFTWAREInstalls and tests storage area network hardware and software including servers, switches, network cabling, or network operating systems, server backup software. Establishes the user environment and utilizes various tools to test, verify, troubleshoot, and resolve issues. Evaluates and applies all updates, patches, and service packs to equipment and software as needed.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience installing and testing storage area network hardware and software. I was responsible for evaluating the need for updates, patches, and service packs and applying these products when appropriate.
- B. I have experience installing and testing storage area network hardware and software. I was responsible for applying updates, patches, and services packs based on evaluations and recommendations from other staff.
- C. I have successfully completed college-level coursework in hardware and software installation and maintenance.
- D. I have NO experience or coursework related to this work behavior.
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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience.
- Your experience installing and testing storage area network hardware and software.
- Your level of responsibility.
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If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
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WORK BEHAVIOR 3 - SYSTEM MONITORING AND REPAIRINGMonitors system hardware and software and server capacity to ensure availability, identify malfunctions, and monitor performance. Uses the data collected to assist in planning for future capacity needs. Performs minor repairs and adjustments to the system or refers issues to the appropriate area for resolution.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience monitoring system hardware and software. I was responsible for performing hardware and software diagnostics to isolate and correct system issues.
- B. I have experience monitoring system hardware and software. I was responsible for performing hardware and software diagnostics; however, someone else corrected system issues using the data I provided.
- C. I have successfully completed college-level coursework in system monitoring or systems management.
- D. I have NO experience or coursework related to this work behavior.
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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience.
- Your experience monitoring system hardware and software.
- Your level of responsibility.
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If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
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WORK BEHAVIOR 4 - WRITTEN COMMUNICATIONPrepares written, technical, or narrative documents such as migration plans, test script materials, and user acceptance documents and plans. Maintains activity logs and installation, implementation, and user documentation and identifies and reports recurring system issue patterns and the corrective action taken.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience preparing written, technical, or narrative documents such as migration plans and test script materials. I was responsible for the final document that conveyed customized information to the intended recipients.
- B. I have experience preparing written, technical, or narrative documents such as migration plans and test script materials. I was responsible for compiling a portion of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients.
- C. I have successfully completed college-level coursework in business writing, technical writing, English composition, journalism, or communications.
- D. I have NO experience or coursework related to this work behavior.
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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience.
- Your experience preparing written, technical, or narrative documents such as migration plans and test script materials.
- Your level of responsibility.
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If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
Required Question
