Location: Harrisburg, PA
Salary: $21.00 USD Hourly - $25.00 USD Hourly
Description: Job Title: NOC Communications Specialist/Network Operations Specialist (3rd Shift)
Location: Harrisburg, PA (Onsite)
Duration: 3-6 Months Contract + Possible Extensions
Schedule: Saturday through Wednesday | 12:00 AM - 8:30 AM EST (1-hour unpaid lunch)
Hours: 37.5 Hours/Week
Overview: We are seeking a NOC Communications Specialist to provide Level 1 network operations and technical support during after-hours and weekend coverage. This role serves as a primary point of contact for network-related incidents, supports end users, monitors enterprise network environments, and coordinates with internal IT teams and third-party service providers to ensure timely issue resolution.
This position requires strong customer service skills, excellent communication abilities, and experience working in a Network Operations Center (NOC), Help Desk, Service Desk, or technical support environment.
Key Responsibilities: End User Support - Answer inbound calls related to network and connectivity issues.
- Create, update, and escalate incident tickets using ServiceNow or similar ticketing platforms.
- Coordinate with network engineers, technical teams, and external service providers.
- Research and utilize knowledge base documentation to resolve user issues.
- Follow established support procedures and escalation protocols.
- Escalate critical incidents promptly and accurately.
Network Monitoring & Incident Management - Monitor enterprise networks and infrastructure using tools such as SolarWinds and SquaredUp.
- Identify, investigate, and document network outages and service degradations.
- Perform initial diagnosis of network incidents and determine appropriate escalation paths.
- Track and manage incidents through resolution.
- Monitor service queues and shared support mailboxes.
- Coordinate restoration efforts with internal teams and vendors.
- Maintain accurate incident records and status updates.
Communications - Serve as the primary network support contact during off-business hours.
- Communicate incident updates using approved communication templates.
- Provide timely network status notifications.
- Deliver high-quality customer service and professional support.
Operational Support - Assist network engineers with assigned tasks and operational activities.
- Update operational procedures and knowledge base documentation.
- Participate in disaster recovery and business continuity activities.
- Complete assigned operational support tasks as required.
Required Qualifications: - Experience with incident management, call tracking, and ticketing systems (ServiceNow preferred).
- Ability to troubleshoot technical issues and determine appropriate escalation paths.
- Strong customer service and end-user support skills.
- Excellent verbal and written communication skills.
- Professional phone etiquette and ability to interact with users of varying technical backgrounds.
- Strong organizational skills and attention to detail.
- Ability to follow documented processes and standard operating procedures.
- Adaptable, resourceful, and capable of working independently.
Preferred Qualifications: - 2+ years of experience in one or more of the following:
- Network Operations Center (NOC)
- Help Desk / Service Desk
- Systems Administration
- Technical Support
- Call Center Support
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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Contact: This job and many more are available through The Judge Group. Please apply with us today! 
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