Description
We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a non-profit organization in Evanston, Illinois on a Contract basis. This role supports end users with day-to-day technical issues across desktop systems, productivity tools, and account access while delivering responsive and attentive service. The ideal candidate is comfortable resolving frontline support requests, documenting solutions clearly, and partnering with internal IT staff when more advanced issues require escalation.
Responsibilities:
Deliver first-line technical assistance to users by responding to service requests and resolving common hardware, software, and access-related issues.
Diagnose and address problems involving Windows 10 and Windows 11, Microsoft 365, Outlook, Teams, and other Office applications.
Administer user accounts in Active Directory, including setting up new profiles, resetting passwords, and updating access permissions.
Prepare, install, and support end-user technology such as desktop computers, laptops, printers, and mobile devices.
Support employee onboarding and offboarding by coordinating device readiness, account provisioning, and equipment collection.
Record support activity, troubleshooting steps, and final resolutions accurately within the ticket management system.
Route more complex or higher-level technical concerns to senior IT team members when additional expertise is needed.
Provide attentive customer service while managing assigned tickets within established response and resolution expectations.
Requirements
Experience providing Tier 1 help desk or desktop support in a detail-focused environment.
Working knowledge of Active Directory administration, including password resets and account maintenance.
Hands-on experience supporting Microsoft Windows 10 and 11 systems.
Familiarity with Microsoft 365, Outlook, Teams, Office applications, and Microsoft Exchange-related user support.
Ability to troubleshoot technical issues methodically and resolve routine end-user problems efficiently.
Experience working with service desk ticketing systems and maintaining accurate support documentation.
Strong customer service skills with the ability to communicate clearly and effectively with users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01310-0013539565
- Posted 8 hours ago
