A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experience.
This is an opportunity to make a global impact while shaping the future of IT support. You'll lead a team of approximately 60 professionals worldwide, champion AI-driven automation, and help transform how employees interact with IT.
In return, you'll join a collaborative organization that offers strong executive visibility, career growth, competitive compensation, RSUs, and bonus potential.
Required Skills & Experience
- 8+ years of IT leadership experience with global End User Support or Service Desk organizations
- Experience managing large, distributed IT teams
- Strong ServiceNow experience
- Experience supporting enterprise environments with thousands of end users and devices
- Excellent leadership, communication, and stakeholder management skills
Desired Skills & Experience
- Experience implementing AI-powered IT support solutions
- Hands-on experience with Claude, Microsoft Copilot, or similar AI platforms
- Experience building or deploying AI agents for self-service support
- ITIL or other IT service management certifications
- Experience leading global transformation initiatives
What You Will Be Doing
Tech Breakdown - 50% ServiceNow & IT Service Management
- 30% AI Technologies (Claude, Copilot, AI Agents)
- 20% End User Support & Endpoint Management
Daily Responsibilities - 20% Strategic Leadership
- 60% Management Duties
- 20% Cross-Functional Collaboration
The Offer
- Bonus eligible
- RSU grants
You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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