IT manager

Position Summary:
We are seeking an experienced and detail-oriented IT Network Manager to oversee and optimize our organization''''''''s network infrastructure and IT systems. This role is ideal for a seasoned IT professional with a strong background in networking, cloud technologies, and IT operations, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems.

As an IT Network Manager, you will be responsible for managing and maintaining a modern IT environment, including Cisco Meraki infrastructure , Windows 11 devices, Dell hardware, Microsoft 365 services, , and cloud security tools. You will also provide Tier 2 help desk support, manage IT documentation, and lead initiatives to improve user experience and system performance. The ideal candidate will demonstrate leadership, technical expertise, and a commitment to delivering high-quality service while fostering collaboration and growth within the team.

Key Responsibilities:

• Network Management (Meraki):
• Oversee and maintain Cisco Meraki infrastructure, including MX appliances, switches, wireless access points (WAPs), and cameras.
• Design and implement scalable network solutions to meet business needs, including MX HA/SD-WAN design, VLAN/RF standards, org templates, change control, and SIEM integration.
• Manage remote access solutions and network security tools (e.g., Cisco Umbrella).
• Monitor and optimize network performance using tools like Azure Sentinel and SIEM platforms.
• Endpoint & Identity Management (Intune/Entra ID/GPO):
• Manage Windows 11 environments, including deployment and configuration using AutoPilot.
• Administer Dell hardware, ensuring proper setup, maintenance, and lifecycle management.
• Oversee Microsoft 365 services, including Entra ID (Azure AD), Intune, SharePoint, Teams, and Exchange Online.
• Implement compliance profiles, update rings, app deployment, Conditional Access, RBAC via Security Groups, and GPO baselines with a roadmap to MDM.
• Remote Monitoring & Management (NinjaOne):
• Establish patch baselines, scripted remediations, software deployment, remote tools, and telemetry integration with ticketing systems.
• IT Operations Governance:
• Develop and maintain DR/BCP runbooks, major-incident playbooks, patch windows, and vendor/SOW ownership (Meraki, Microsoft, NinjaOne, Global Relay).
• Utilize  NinjaOne Ticketing or similar ticketing systems to manage and resolve support requests efficiently.
• Maintain IT documentation, including Standard Operating Procedures (SOPs), knowledge base articles, and asset tracking records.
• Promote security best practices across all systems and endpoints.
• Collaborate with cross-functional teams to deliver user training and improve communication and collaboration tools.
• Leadership and Innovation:
• Provide mentorship and guidance to junior IT staff, fostering professional growth and development.
• Evaluate and implement new technologies, including Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD), to enhance IT operations.
• Drive initiatives to improve user experience, system reliability, and overall IT efficiency.

Qualifications:
Required:

• 5+ years of experience in IT network administration or management.
• Strong knowledge of Cisco Meraki, Windows 11, AutoPilot, and Dell hardware.
• Expertise in Microsoft 365 services, including Entra ID (Azure AD), Intune, SharePoint, Teams, and Exchange Online.
• Proficiency with Cisco Meraki systems (MX appliances, switches, WAPs, cameras).
• Experience with cloud security tools such as Azure Sentinel, SIEM platforms, and Cisco Umbrella.
• Proven experience providing Tier 2 help desk support and troubleshooting.
• Strong organizational skills with experience in IT documentation, SOP creation, and asset tracking.
• Excellent communication and collaboration skills, with the ability to deliver user training and support.
• Hands-on experience with Intune/Entra ID, GPO baselines,  NinjaOne, ABM, Global Relay, and HRIS integrations (Workforce Now/Workday).

Preferred:

• Relevant certifications (e.g., Cisco CCNA, CCNP, CompTIA Network+, Microsoft MS-900, or equivalent).
• Experience with Virtual Desktop Infrastructure (VDI) or Azure Virtual Desktop (AVD).
• Knowledge of ITIL practices and IT service management tools.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Attributes We Value:

• Initiative: Proactive and willing to take ownership of tasks and challenges.
• Growth Mindset: Eager to learn, adapt, and develop technical and leadership skills.
• Ownership: Takes responsibility for the network infrastructure and IT operations, ensuring reliability and security.
• Collaboration: Works effectively with cross-functional teams and stakeholders to achieve shared goals.