Position Summary: We are seeking a motivated and eager IT Support Level 1 Specialist to join our growing team. This role is ideal for someone starting their career in IT who is excited to learn, grow, and contribute to a modern, cloud-first IT environment.
The position focuses on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. The ideal candidate will demonstrate initiative, a willingness to take ownership of tasks, and a commitment to delivering high-quality service.
Key Responsibilities • Provide Tier 1 support for IT systems, including: o Windows 11 environments and Dell laptops. o Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.). o Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM. o iOS device setup and management using Apple Business Manager. • Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed. • Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation. • Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles. • Perform basic asset management and inventory tracking. • Promote security best practices and assist with endpoint management. • Participate in training opportunities to develop technical skills and knowledge.
Qualifications
Required: • 1–2 years of IT support experience or equivalent coursework/internship experience. • Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange). • Familiarity with IT ticketing systems like Zendesk or similar platforms.
• Strong organizational skills and the ability to prioritize tasks effectively. • A willingness to learn new technologies and grow within the team.
Preferred: • Exposure to Cisco Meraki systems or similar networking tools. • Basic understanding of endpoint management tools like Microsoft Intune. • Familiarity with iOS device setup and management. • Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).
Attributes We Value
Initiative: You’re proactive and willing to take on new challenges. • Growth Mindset: You’re excited to learn and develop your skills. • Ownership: You take responsibility for your work and follow through on tasks. • Team-First Attitude: You’re collaborative and ready to assist with any level of support.
Never miss an opportunity! Create an alert based on the job you applied for.
