Hybrid Technical Account Manager
EDI Specialists, Inc.
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Job Details
Skills
- TECHNICAL ACCOUNT MANAGER
- ACCOUNT MANAGER
- CLIENT SUCCESS MANAGER
- CLIENT SERVICES MANAGER
- TECHNOLOGY SUCCESS MANAGER
- MANAGED SERVICES
- MSP
- MANAGED SERVICE PROVIDER
- IT SERVICES
- IT CONSULTING
- HELPDESK
- DESKTOP SUPPORT
- TECHNICAL SUPPORT
- HELP DESK
- MICROSOFT 365
- M365
- OFFICE365
- SHAREPOINT
- SOW
- PROPOSAL
- PROPOSALS
- STATEMENT OF WORK
Summary
RESPONSIBILITIES
- Manage relationship with clients we provide technical services to
- Provide regular client status updates
- Manage client contracts
- Create technology Action Plans for clients
- Create quotes for client needs
- Create client Statements of Work
- Respond to escalated client account problems
- Guide client technology decision making
- 2-3 years professional technical support
- 2-3 years technical consulting experience
- Ability to improve customer service, perception and satisfaction
- Create technical proposals and recommendations, in professional business format
- Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
- Business awareness of how IT relates to business strategy and goals
- Client technical documentation and analysis
- Excellent communication abilities: verbal and written
- Strong documentation/reporting/proposal writing
- Professional demeanor and appearance
- Punctual, personable, team player
- Work with team members to develop best solution
- Conduct effective monthly client meetings
- Follow up on client proposals
- Competitive Salary
- Health care including vision and dental
- Paid training and professional certifications
- Career advancement opportunities
- Great team of peers
- Learning environment
- 95,000-$105,000 BASE SALARY (based on experience)
- Dice Id: 10107595
- Position Id: 26-00362
- Posted 10 hours ago
Company Info
Company Overview
EDI Staffing is a nationwide staffing firm with 30+ years in the EDI & IT industry.
We specialize in placing contract, contract-to-hire, and permanent professionals across the following areas:
● Information Technology (infrastructure, cloud, cybersecurity, dev, helpdesk)
● Electronic Data Interchange (EDI), EAI & Integration — one of the deepest specialty benches in the country
● Artificial Intelligence (AI)
● Engineering
● Accounting & Finance
● Human Resources & Administrative
● Sales & Marketing
● Fractional Leadership
● Legal & more…
Our recruiters bring 10–20+ years of hands-on staffing experience, and our remarkably low internal turnover means you’ll work with someone who actually knows your discipline. Our network spans 4M+ professionals, serves 200+ active clients, and has produced 30,000+ successful placements.
We’re a Forbes-recognized firm, we carry 5 stars on Trustpilot with over 297 reviews, and are a proud member of the American Staffing Association (ASA).
If you’re a tech professional looking for meaningful work with a recruiter who picks up the phone — we’d like to connect.
By the Numbers
30+ Years in Business | 4M+ Professionals in Network | 200+ Active Clients | 30K Candidates Placed
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