Trexquant Investment
Trexquant Investment

IT Systems Engineer - End-User Support (USA)

New York, NY, US • Posted 9 hours ago • Updated 9 hours ago
Full Time
On-site
USD $120,000.00 - 150,000.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • End-user Computing
  • IT Infrastructure
  • Laptop
  • Lifecycle Management
  • Provisioning
  • Regulatory Compliance
  • Onboarding
  • Workflow
  • Printers
  • Operational Efficiency
  • Network
  • LAN
  • IT Operations
  • Accountability
  • User Experience
  • Authentication
  • Inventory
  • Documentation
  • Vendor Relationships
  • Procurement
  • Dell
  • Lenovo
  • Cabling
  • AV
  • Audiovisual
  • Collaboration
  • IT Security
  • Microsoft Windows
  • OS X
  • Configuration Management
  • Identity Management
  • Management
  • Remote Support
  • Scripting
  • Windows PowerShell
  • Bash
  • Python
  • Linux
  • Computer Networking
  • TCP/IP
  • Dragon NaturallySpeaking
  • DNS
  • DHCP
  • Virtual Private Network
  • Computer Hardware
  • Technical Support
  • Firewall
  • Switches
  • Wireless Communication
  • Communication
  • Multi-factor Authentication
  • SSO
  • Access Control
  • IT Service Management
  • Microsoft
  • CompTIA
  • Cisco
  • Finance
  • PPO
  • Insurance

Summary

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our New York office opening in September 2026. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities
  • Configure and deploy desktops and laptops (Windows and macOS)
  • Provide first- and second-line support for hardware, software, and access issues
  • Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
  • Manage user accounts, identity, and access controls across systems
  • Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
  • Troubleshoot login, MFA, VPN, email, and access-related issues
  • Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
  • Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
  • Provide functional support and troubleshooting for Linux systems
  • Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure
  • Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
  • Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
  • Assist with firewall access and connectivity issues
  • Escalate complex issues as needed

Operational Responsibilities
  • Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
  • Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
  • Manage and update tickets in the IT service management system
  • Maintain assets inventory, tracking, and documentation.
  • Ensure systems meet patching and security standards
  • Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
  • Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
  • Collaborate with global IT teams on support and projects
  • Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

Requirements
  • 2-5 years of experience in IT support or systems roles
  • Hands-on experience with:
    • Windows 11 and macOS (configuration, management, troubleshooting)
    • User identity and access management concepts
    • Device management and endpoint deployment tools
    • Networking hardware and software
  • Experience with remote support tools
  • Working knowledge of scripting (e.g., PowerShell, Bash, Python)
  • Basic understanding of Linux systems
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
  • Experience with hardware and end-user support.
  • Familiarity with enterprise firewalls, switches, and wireless environments
  • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.
  • Willing to work or travel in our NYC office when upon opening

Preferred
  • Experience in a multi-office or global environment
  • Familiarity with MFA, SSO, and access control best practices
  • Experience with IT service management tools (e.g., ticketing systems)
  • Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

Benefits
  • Competitive salary, plus bonus based on individual and company performance
  • Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets
  • PPO Health, dental and vision insurance premiums fully covered for you and your dependents

Applications are open for both Stamford and New York City offices, the latter with a planned opening in September 2026.

The base salary range is $120,000 - $150,000 depending on the candidate's educational and professional background. Base salary is one component of Trexquant's total compensation, which may also include a discretionary, performance-based bonus. This position is classified as overtime-exempt.

Trexquant is an Equal Opportunity Employer.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10507220
  • Position Id: 6229476cdfa3fcf7380d08455c56b396
  • Posted 9 hours ago
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