Title: IT Application Support Analyst
Location: Charlotte, NC/Briminghm, AL/Atlanta, GA
Duration: 6 months (Possibility of Extension)
Pay Range: $22/hr - $29/hr
Role Overview
- Support software systems through troubleshooting, technical assistance, installation, and user training.
- Maintain and update high-quality application support documentation.
Primary Responsibilities:
- Gather information on application design and functionality to propose solutions.
- Respond to user inquiries about software operation; troubleshoot system and operator issues.
- Monitor routine and critical processes/workflows to spot and address problem trends proactively.
- Assist with application implementations and configuration tasks.
- Perform root-cause analysis and deliver technical fixes for production application errors.
- Execute application testing across development, QA, and production environments.
- Deploy service releases, patches, change requests, and customizations.
- Collaborate with senior associates; work is reviewed for accuracy and completeness.
Minimum Requirements:
- Bachelor s degree in a related field OR High school diploma plus four (4) years of relevant experience.
Key Skills & Competencies:
- Ability to explain technical issues and solutions to non-technical users.
- Strong written and verbal communication skills.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.
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