Systems Application Analyst III- EPIC willow ambulatory

Job Summary

We are seeking an experienced Systems Application Analyst III with expertise in Epic Willow Ambulatory to support, optimize, and enhance Epic applications for a leading healthcare organization. The ideal candidate will have strong experience in Epic application support, healthcare workflows, system configuration, troubleshooting, and collaborating with clinical and operational teams.

Required Qualifications

• Bachelor''s degree in Nursing, Computer Science, Information Systems, Healthcare Informatics, or a related field (or equivalent experience).
• Epic Willow Ambulatory Certification (active certification preferred).
• Minimum 5 years of Epic application support experience.
• Strong knowledge of Epic Willow Ambulatory workflows, configuration, and maintenance.
• Experience supporting healthcare providers, hospitals, or health systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• 2+ years of project leadership or application lead experience.
• Healthcare implementation or optimization experience.
• Experience mentoring junior analysts.
• Knowledge of Epic upgrades, enhancements, and workflow optimization.
• Experience collaborating with cross-functional IT and clinical teams.

Key Responsibilities

• Provide advanced support for Epic Willow Ambulatory applications.
• Configure, maintain, and optimize Epic application functionality.
• Analyze and resolve application issues while ensuring minimal impact to clinical operations.
• Work closely with clinical departments to understand business requirements and recommend system improvements.
• Participate in application upgrades, testing, implementations, and optimization initiatives.
• Coordinate with cross-functional Epic teams to deliver integrated solutions.
• Document system configurations, workflows, and support procedures.
• Mentor junior analysts and provide technical guidance.
• Participate in change management and production support activities.

Must-Have Skills

• Epic Willow Ambulatory
• Epic Certification
• Epic Application Support
• Healthcare IT
• System Configuration
• Workflow Analysis
• Incident Management
• Problem Solving
• Clinical Application Support

Nice-to-Have Skills

• Epic Implementation
• Project Leadership
• Healthcare Informatics
• Change Management
• Application Optimization
• Cross-functional Collaboration