
BURGEON IT SERVICES LLC
Hybrid in Charlotte, North Carolina • Today
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Third Party, Contract
$50 - $60
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BURGEON IT SERVICES LLC
Hybrid in Charlotte, North Carolina • Today
Easy Apply
Third Party, Contract
$50 - $60

BURGEON IT SERVICES LLC
Hybrid in Charlotte, North Carolina • Today
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Contract
Depends on Experience

J-RAM IT Consulting Inc.
Hybrid in Charlotte, North Carolina • Today
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Third Party, Contract
Depends on Experience

BURGEON IT SERVICES LLC
Hybrid in Charlotte, North Carolina • Today
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Contract
Depends on Experience

BURGEON IT SERVICES LLC
Hybrid in Charlotte, North Carolina • Today
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Contract, Third Party
Depends on Experience

Texnere Americas Inc
Hybrid in Charlotte, North Carolina • Today
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Contract, Third Party
Depends on Experience

















ServiceNow TSM Functional Consultant
Location: Charlotte, NC Hybrid (3 days/week onsite)
Job type:12 months plus
Please share your updated resume with me at pranayatburgeonitsdotcom
Role Overview
We are looking for a ServiceNow TSM Functional Consultant with strong telecom domain knowledge to gather requirements, design functional solutions, and support ServiceNow Telecom Service Management implementations and enhancements.
Mandatory Skills
Strong ServiceNow implementation experience.Hands-on experience with ServiceNow Telecom Service Management (TSM).Strong understanding of Telecom Operations, including:Service FulfillmentService AssuranceNetwork/Service InventoryCustomer ServiceService Lifecycle ManagementExperience with requirements gathering, process mapping, gap analysis, and functional solution design.Experience creating BRDs, functional specifications, user stories, process flows, and acceptance criteria.Experience with ServiceNow telecom workflows, case management, service inventory, and order orchestration.Understanding of OSS/BSS integrations and telecom systems.Experience with Agile/Scrum, including backlog refinement, sprint planning, UAT, and stakeholder reviews.Strong UAT, defect management, and deployment coordination experience.Excellent stakeholder management and communication skills.🔢 Crunching numbers...
Hybrid in Charlotte, North Carolina
•
Today
Position: ServiceNow TSM Functional Consultant Location: Charlotte NC (Hybrid work model. 3 days from client s office) Duration: Long Term contract Key Responsibilities: Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.Translate business requirements into detailed functional speci
Easy Apply
Contract
Depends on Experience
Hybrid in Charlotte, North Carolina
•
Today
Role: ServiceNow Telecom Service Management (TSM) Technical Architect Location Charlotte NC (Hybrid work model. 3 days from client s office) Key Responsibilities: Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.Translate business requirements into detailed functional specificati
Easy Apply
Contract, Third Party
Depends on Experience
Hybrid in Charlotte, North Carolina
•
Today
Position: ServiceNow TSM Technical Architect Location: Charlotte NC (Hybrid work model. 3 days from client s office) Duration: Long Term contract Key Responsibilities: Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.Translate business requirements into detailed functional specifi
Easy Apply
Contract
Depends on Experience
Hybrid in Charlotte, North Carolina
•
Today
Key Responsibilities Analyze business and functional requirements and prepare comprehensive test scenarios and test cases.Perform Functional Testing, System Integration Testing (SIT), Regression Testing, End-to-End Testing, and User Acceptance Testing (UAT) support.Validate ServiceNow TSM functionalities, including:Service FulfillmentService AssuranceService InventoryCase ManagementTelecom Order ManagementTest integrations between ServiceNow and external OSS/BSS, CRM, ERP, and Network Management
Easy Apply
Third Party, Contract
Depends on Experience