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Hybrid: ServiceNow (TSM) Tester

Hybrid in Charlotte, NC, US • Posted 4 hours ago • Updated 4 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

ServiceNow TSM
ITSM
CSM
ServiceNow Testing

Summary

Key Responsibilities

Analyze business and functional requirements and prepare comprehensive test scenarios and test cases.
Perform Functional Testing, System Integration Testing (SIT), Regression Testing, End-to-End Testing, and User Acceptance Testing (UAT) support.
Validate ServiceNow TSM functionalities, including:

Service Fulfillment
Service Assurance
Service Inventory
Case Management
Telecom Order Management

Test integrations between ServiceNow and external OSS/BSS, CRM, ERP, and Network Management systems.
Validate workflows, notifications, business rules, forms, portals, APIs, and telecom-specific configurations.
Execute test cases and document test results, defects, and observations.
Perform API testing using tools such as Postman or SoapUI.
Coordinate defect triaging with Business Analysts, Developers, and Solution Architects.
Participate in sprint planning, backlog grooming, and Agile ceremonies.
Support UAT activities and production validation testing.
Maintain test evidence and documentation for audit and compliance requirements.
Ensure solutions meet business, functional, and performance requirements.

Required Skills

3+ years of software testing experience with at least 2 years in ServiceNow.
Experience testing ServiceNow applications such as:

Telecom Service Management (TSM)
ITSM
CSM
Service Catalog
CMDB

Strong understanding of Software Testing Lifecycle (STLC) and defect management processes.
Experience creating:

Test Plans
Test Cases
Test Scenarios
Requirement Traceability Matrix (RTM)
Defect Reports

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91173765
Position Id: hybsertsnc
Posted 4 hours ago

Contact the job poster

John Kasukurthi

Recruiter @ J-RAM IT Consulting Inc.

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