ServiceNow SPM Technical Consultant

ServiceNow SPM Technical Consultant JD:

•    Mandatory requirement to have active CSA & CIS Certification

•    CAD, CIS – SPM, CIS – APM

Experience Required:

4–10 Years (Minimum 3+ years in ServiceNow developed and SPM solutions)

Key Responsibilities:

• Design and develop ServiceNow SPM solutions based on business and functional requirements.
• Configure and customize SPM modules, including:

• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Agile Development (Scrum / SAFe)
• Investment Planning / Financial Management

• Develop and maintain:

• Business Rules, Client Scripts, UI Policies
• Script Includes, Scheduled Jobs
• Flow Designer / Workflows

• Build and optimize dashboards, reports, and performance analytics for portfolio tracking.
• Implement automation and approval workflows related to project lifecycle and demand intake.
• Develop integration using REST/SOAP APIs and Integration Hub.
• Collaborate with functional consultants, product owners, and stakeholders to deliver solutions.
• Support end-to-end SDLC lifecycle including design, development, testing, and deployment.
• Participate in Agile/Scrum ceremonies and sprint activities.
• Perform unit testing, debugging, and performance optimization.
• Ensure compliance with ServiceNow best practices, coding standards, and governance.
• Maintain technical documentation and knowledge assets.

Required Skills & Qualifications:

• Strong hands-on experience in ServiceNow platform development.
• Expertise in JavaScript, Glide APIs, and ServiceNow scripting.
• Experience implementing SPM/PPM modules in ServiceNow.
• Good understanding of project lifecycle, portfolio management, and agile methodologies.
• Experience with Flow Designer, Integration-Hub, and automation frameworks.
• Strong knowledge of REST/SOAP integrations and MID Server.
• Understanding of ITIL and enterprise service management concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in client-facing and global delivery environments.

Preferred Qualifications:

•    ServiceNow Certifications:

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• CIS-SPM (preferred)

•    Experience with:

• Performance Analytics
• Advanced dashboards and reporting
• UI Builder / Service Portal

• Exposure to ITBM (legacy) to SPM migration projects.