ServiceNow Technical Consultant

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is actively seeking a full-time ServiceNow Technical Consultant with a minimum of 2 years of hands-on platform experience to design, develop, and support scalable ServiceNow solutions. The ideal candidate will have deep expertise in at least one primary platform domain, hold relevant CIS certification, and demonstrate experience contributing to at least one enterprise-grade implementation or deployment.

This role requires strong platform engineering discipline, adherence to ServiceNow best practices (CMDB integrity, upgrade safety, scoped app architecture), and the ability to collaborate across functional and technical stakeholders.

Please note that successful candidates will need to be based in Mexico.

Qualifications

• Bachelor's degree in Computer Science or equivalent
• Minimum 2+ years hands-on ServiceNow development/implementation experience
• Demonstrated contribution to at least one end-to-end ServiceNow deployment (greenfield or major expansion)
• Practical experience in at least one primary ServiceNow domain, such as:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Customer Service Management (CSM)
  • HR Service Delivery (HRSD)
  • SecOps / IRM / GRC

Certifications (Mandatory)

• ServiceNow Certified System Administrator (CSA)
• At least one Certified Implementation Specialist (CIS) in chosen domain (e.g., CIS-ITSM, CIS-ITOM, CIS-CSM)

Technical Skill Requirements

Core Platform Engineering

• Strong proficiency in:
  • Server-side scripting: Business Rules, Script Includes, Glide APIs
  • Client-side scripting: Client Scripts, UI Policies
  • Flow Designer / IntegrationHub
  • Experience designing scoped applications with upgrade-safe patterns
  • Knowledge of ACLs, data security, and access governance

Integration & Automation

• REST/SOAP integrations (inbound/outbound)
• Experience with:
  • MID Server (especially for ITOM candidates)
  • Data ingestion and transformation (Import Sets, Transform Maps)
  • Understanding of event-driven architectures and orchestration

Data & CMDB Discipline

• Familiarity with:
  • CMDB design principles (CI class models, relationships)
  • Data reconciliation and normalization concepts
  • Experience supporting data quality and governance processes

UI/UX & Frameworks

• Service Portal or UI Builder experience
• Basic AngularJS (legacy portal) or modern UI frameworks (for UI Builder)
• Understanding of workspace configuration

Implementation & Delivery

• Experience working within:
  • Agile/Scrum delivery models
  • Story-based development and backlog grooming
• Ability to:
  
  • Interpret functional requirements into technical designs
  • Produce technical documentation (HLD/LLD)
  
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Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.