Position: Dynamics 365 Developer
Location: Chicago, IL
Job Type: Long-term contract with potential extension.
About Zion Cloud Solutions
At Zion Cloud Solutions, we empower businesses by delivering transformative cloud solutions using the latest technologies, including Microsoft Dynamics 365, Power Platform, and Azure. We pride ourselves on our innovative approach and a commitment to delivering exceptional customer service solutions that drive success.
Role Overview
We are seeking a skilled Dynamics 365 Developer with expertise in Customer Service Management to join our growing team. In this role, you will design, develop, and implement solutions within Dynamics 365 Customer Service, ensuring alignment with business needs and delivering outstanding user experiences.
Key Responsibilities
Solution Development: Customize and configure Dynamics 365 Customer Service to meet specific business requirements, including workflows, entities, and integrations.
Requirement Analysis: Collaborate with business analysts and stakeholders to understand customer service processes and translate them into technical solutions.
Custom Development: Develop custom plugins, workflows, and scripts using Dynamics 365 SDK, C#, JavaScript, and Power Automate.
Integration: Integrate Dynamics 365 Customer Service with external systems and third-party applications using Azure Logic Apps, Dataverse, or APIs.
Testing and Quality Assurance: Conduct rigorous testing of developed solutions to ensure they meet quality standards and user requirements.
Performance Optimization: Analyze and optimize Dynamics 365 configurations for performance and scalability.
Documentation and Support: Prepare technical documentation and provide ongoing support to ensure seamless operation of the solutions.
Skills and Qualifications
Educational Background: Bachelor’s degree in computer science, Information Technology, or related field.
Experience:
5-8 years of hands-on experience with Dynamics 365 Customer Service or other modules within the Dynamics 365 suite.
Strong understanding of customer service processes and workflows.
Technical Expertise:
Proficiency in Dynamics 365 customization, configuration, and development.
Experience with Power Platform tools (Power Apps, Power Automate).
Knowledge of Dynamics 365 SDK, C#, JavaScript, and FetchXML.
Familiarity with Azure services such as Logic Apps and Application Insights.
Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues quickly and efficiently.
Communication: Excellent communication and collaboration skills to work effectively with cross-functional teams.
Certifications: Microsoft certifications in Dynamics 365 or Power Platform are highly desirable.
Preferred Qualifications:
Experience with Omnichannel for Customer Service.
Familiarity with AI Builder, Virtual Agents, or other AI-powered tools within the Microsoft ecosystem.
Knowledge of Agile methodologies and DevOps tools for CI/CD pipelines.
Understanding of data security and compliance requirements in CRM systems.
