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Business Analysts

Sitek

Hybrid in Frankfort, Kentucky • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Business Analysts

TechNix LLC

Remote • Today

Easy Apply

Third Party, Contract

$45 - $49

Healthcare Product Owner

DCM Infotech Limited

Remote • Today

Easy Apply

Contract

$40 - $50

STIBO STEP MDM Architect

Incorporan Inc

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Senior Project Manager Everbridge BCIC Implementation

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Sr Business Systems Analyst- Document Management Systems

Arthrex

Remote • Today

Full-time

To define

Product Owner

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Business Systems Analyst

West Coast Consulting LLC

Remote • Today

Contract

USD 50.00 - 56.00 per hour

IT Solutions Architect (AWS, Genesys, Telephony exp )

Maximus, Inc.

Remote • Today

Full-time

USD 170,000.00 per year

Business Analyst

Cliff Services Inc

Georgetown, Kentucky • Today

Easy Apply

Third Party, Contract

Senior Synon & Cobol400 Developer

Mash IT Solutions LLC

Remote • 9d ago

Easy Apply

Third Party, Contract

Product Support Analyst

Beacon Systems, Inc

Remote • 18d ago

Easy Apply

Contract

Depends on Experience

ServiceNow Developer Sourcing & Procurement Operations

HPTech Inc.

Remote • Today

Easy Apply

Contract

55 - 60

Adobe Workfront Architect

Edge Global

Remote or Florida • 10d ago

Easy Apply

Contract, Third Party

Entry-Level Business Data Analyst

Dhalite Inc.

Remote • 17d ago

Easy Apply

Full-time

70,000 - 75,000

Business Data Specialist

Stride, Inc

Remote • Today

Full-time

USD 66,379.00 - 110,000.00 per year

Sr Business Analyst / Trainer with Medicaid Pharmacy / PBM expertise

ec3 Federal Services

Remote • 9d ago

Easy Apply

Full-time

Depends on Experience

MMIS (Medicaid Management Info Systems) Domain Lead

ec3 Federal Services

Remote • 15d ago

Easy Apply

Full-time

Depends on Experience

Business Intelligence Consultant

McKinsol Consulting Inc

Remote • Yesterday

Easy Apply

Contract

$60 - $65

Data Analytics Engineer

Y & L Consulting Inc.

Remote • Today

Easy Apply

Full-time

135,000 - 170,000

Salesforce Tester

HR Pundits

Remote • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 30-40

Enterprise Enablement, Analytics and Toolchain Integration Lead

CareSource

Remote or Dayton, Ohio • Today

Full-time

USD 113,000.00 - 197,700.00 per year

AI & Data Analytics Developer - Must be government clearance eligible

NavAide

Remote or Arlington, Virginia • Today

Full-time

USD 110,000.00 - 170,000.00 per year

Applications Programmer

ICU Medical, Inc.

Remote • Today

Full-time

Business Analyst

Spruce Technology Inc.

Remote • 7d ago

Easy Apply

Contract

Depends on Experience

Enterprise Healthcare Interoperability Engineer SME

HigherEchelon

Remote • Today

Full-time

ServiceNow Developer IRM (Integrated Risk Management)

HPTech Inc.

Remote • Today

Easy Apply

Contract

55 - 60

UX Researcher & Designer

Hire Velocity

Remote • 16d ago

Full-time

USD 90,000.00 - 125,000.00 per year

Data Engineer - Business Analytics

US Venture, Inc.

Remote • Today

Full-time

USD 135,000.00 - 155,000.00 per year

Microsoft Dynamics 365 Architect

Conduent

Remote or Texas • Today

Full-time

USD 96,250.00 - 125,000.00 per year

Job Details

Skills

Active Directory
Asset Management
Onboarding
Problem Solving
Technical Support
ServiceNow
IT Service Management
Customer Service

Summary

The Cabinet for Health and Family Services (CHFS), Division of Strategic Services (DSS), is actively seeking a technical Business Analyst. This position will be part of the CHFS Service Request Desk who supports the Cabinet for Health and Family Services with various items such as technical inquiries, onboarding and offboarding end-users, and liaising with the Commonwealth Office of Technology (COT). The primary responsibility for this position will be inventory asset management for cell phone requests for all of CHFS, but the position will also be responsible for standard CHFS Service Request Desk job duties as well. This is a telecommuting position but will regularly require time in office to handle cell phone returns.

Hybrid position – once a week in office (Frankfort) minimum to start
70/30 split between job duties (cell phone management 70% and 30% service request desk)

Responsibilities will include:

Wireless Device & Asset Management

Manage cell phone asset requests across CHFS, including issuing new and replacement cell phones and coordinating device returns.
Inspect, track, and prepare cell phones for return shipment to the appropriate carrier. These activities require in-office work.
Maintain accurate tracking and documentation of cell phone assets throughout the issuance, replacement, and return processes.
Coordinate cell phone requests and related activities with CHFS users, carriers, and appropriate stakeholders.
Support the development and maintenance of applicable training materials, policies, and procedures related to cell phone asset management.

CHFS Service Request Desk Support

Provide customer service and basic technical troubleshooting to the CHFS user base.
Manage technical inquiries received through email, ServiceNow requests, and telephone.
Assist with onboarding and offboarding CHFS end-users, which may include the use of systems such as Microsoft Identity Manager (MIM) and Enterprise Identity Management (EIM).
Act as a liaison between CHFS and the Commonwealth Office of Technology (COT) to obtain IT services for the CHFS user base.
Utilize ServiceNow to track requested IT services and notify users of request status.
Analyze requests submitted by CHFS users and submit appropriate requests to COT in accordance with established policies and procedures.
Verify billing information associated with submitted IT requests.
Develop and maintain Service Request Desk training materials, policies, and procedures as applicable.
Run reports on specific KPIs and metrics and present findings to management as needed.

Preferred Knowledge in the below:

At least 2 years of experience with Asset Management
At least 2 years of experience in Customer Support
At least 2 years of experience in providing technical support in a service desk environment
Familiarity with ServiceNow or similar CRM software
Proficiency in Microsoft M365 Product Suites (Word, Excel, PowerPoint, Outlook, and Teams)
Experience in Identity Management and Active Directory

Because wireless device asset management represents the majority of this position''s responsibilities, asset management experience is a key consideration when evaluating candidates.

Basic Qualifications:

Bachelor''s degree or equivalent combination of relevant work experience
Proficient problem-solving skills
Excellent phone etiquette skills, including the ability to remain professional during challenging situations, effective listening, and completing scheduled call backs
Strong written and verbal communication skills with the ability to present complex information to various audiences
Detail-oriented, able to multitask, and self-motivated
Ability to work independently and collaboratively with team members

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10319986
Position Id: 9068753
Posted 8 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Ganesh Sivagurunathan

Recruiter @ Sitek

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Full-time

USD 45,000.00 - 47,500.00 per year

Job Details

Skills

Active Directory
Asset Management
Onboarding
Problem Solving
Technical Support
ServiceNow
IT Service Management
Customer Service

Summary

Hybrid position – once a week in office (Frankfort) minimum to start
70/30 split between job duties (cell phone management 70% and 30% service request desk)

Responsibilities will include:

Wireless Device & Asset Management

Manage cell phone asset requests across CHFS, including issuing new and replacement cell phones and coordinating device returns.
Inspect, track, and prepare cell phones for return shipment to the appropriate carrier. These activities require in-office work.
Maintain accurate tracking and documentation of cell phone assets throughout the issuance, replacement, and return processes.
Coordinate cell phone requests and related activities with CHFS users, carriers, and appropriate stakeholders.
Support the development and maintenance of applicable training materials, policies, and procedures related to cell phone asset management.

CHFS Service Request Desk Support

Provide customer service and basic technical troubleshooting to the CHFS user base.
Manage technical inquiries received through email, ServiceNow requests, and telephone.
Assist with onboarding and offboarding CHFS end-users, which may include the use of systems such as Microsoft Identity Manager (MIM) and Enterprise Identity Management (EIM).
Act as a liaison between CHFS and the Commonwealth Office of Technology (COT) to obtain IT services for the CHFS user base.
Utilize ServiceNow to track requested IT services and notify users of request status.
Analyze requests submitted by CHFS users and submit appropriate requests to COT in accordance with established policies and procedures.
Verify billing information associated with submitted IT requests.
Develop and maintain Service Request Desk training materials, policies, and procedures as applicable.
Run reports on specific KPIs and metrics and present findings to management as needed.

Preferred Knowledge in the below:

At least 2 years of experience with Asset Management
At least 2 years of experience in Customer Support
At least 2 years of experience in providing technical support in a service desk environment
Familiarity with ServiceNow or similar CRM software
Proficiency in Microsoft M365 Product Suites (Word, Excel, PowerPoint, Outlook, and Teams)
Experience in Identity Management and Active Directory

Because wireless device asset management represents the majority of this position''s responsibilities, asset management experience is a key consideration when evaluating candidates.

Basic Qualifications:

Bachelor''s degree or equivalent combination of relevant work experience
Proficient problem-solving skills
Excellent phone etiquette skills, including the ability to remain professional during challenging situations, effective listening, and completing scheduled call backs
Strong written and verbal communication skills with the ability to present complex information to various audiences
Detail-oriented, able to multitask, and self-motivated
Ability to work independently and collaboratively with team members

Dice Id: 10319986
Position Id: 9068753
Posted 8 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Ganesh Sivagurunathan

Recruiter @ Sitek

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Managed Print Services Technician

Lexington, Kentucky

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Associate Service Desk Technician - Tier I (SCA/9AM - 5:30PM ET M-F/)

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