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chatbots Senior Business Analyst || Houston, TX || Onsite

Vbeyond Corporation

Houston, Texas • Today

Easy Apply

Full-time, Contract

Business Analyst

Robert Half

Houston, Texas • Today

Easy Apply

Full-time

USD 100,000.00 - 115,000.00 per year

Business Analyst

Stellar Professionals LLC

Remote • Today

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Contract, Third Party

Depends on Experience

Business Analyst

Stellar Professionals LLC

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Business Analyst

Robert Half

Houston, Texas • Today

Easy Apply

Contract

USD 66.50 - 77.00 per hour

BUSINESS ANALYST

AaraTechnologies Inc

Remote or Hybrid in Texas City, Texas • 7d ago

Easy Apply

Contract

$65,000 - $75,000

Business Analyst

Innosoul inc

Remote • Today

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Third Party, Contract

Depends on Experience

Business Analyst

Innosoul inc

Remote • 11d ago

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Third Party, Contract

Depends on Experience

Business Systems Analyst

Stefanini

Remote or Grand Rapids, Michigan • Today

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Contract

$65 - $70 /hr

Business Analyst

Innosoul inc

Remote • 11d ago

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Contract, Third Party

Depends on Experience

Business Systems Analyst (Oracle) Only W2 (Hybrid)

Nasscomm, Inc.

Remote • 5d ago

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Contract

Depends on Experience

Business Analyst

Ledgent Technology

Remote • Today

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Contract

$43.64 - $52.58 per hour

Business Analyst

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Business Analyst

Sunrise Systems, Inc.

Remote • Today

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Contract

$68 - $73

Business Analyst

Altitude Technology Solutions Inc

Remote • Yesterday

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Contract

$30 - $32

DuckCreek Technical Business Analyst- Remote

The Dignify Solutions, LLC

Remote • Yesterday

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Contract, Third Party

$70

Business Analyst

Asterism IT Solutions

Remote • 8d ago

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Contract

50 - 65

Business Analyst - Phoenix, AZ(Remote) || Need local to AZ - F2F Interview

HUMAC INC.

Remote • 6d ago

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Contract, Third Party

Depends on Experience

Senior Business Analyst

NTT DATA Americas, Inc

Remote • 6d ago

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Contract, Third Party

$55 - $66

BUSINESS ANALYST

AaraTechnologies Inc

Remote or Hybrid in Washington, District of Columbia • 6d ago

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Contract

$65,000 - $75,000

BUSINESS ANALYST

AaraTechnologies Inc

Remote or Hybrid in Virginia Beach, Virginia • Today

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Contract

$65,000 - $75,000

BUSINESS ANALYST

AaraTechnologies Inc

Remote or Hybrid in Jersey City, New Jersey • 4d ago

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Contract

$65,000 - $75,000

BUSINESS ANALYST

AaraTechnologies Inc

Remote or Hybrid in Washington, District of Columbia • Yesterday

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Contract

$65,000 - $75,000

BUSINESS ANALYST

AaraTechnologies Inc

Remote or Hybrid in Washington, District of Columbia • 5d ago

Easy Apply

Contract

$65,000 - $75,000

Business Analyst

Indus River Technologies Inc.

Remote or Hybrid in Oregon City, Oregon • Today

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Contract

50 - 60

Business Analyst - Salem, Oregon -Remote- Locals only

SriLakshmiTech

Remote • Today

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Contract

Depends on Experience

Business Systems Analyst

Strategic Staffing Solutions

Remote or St. Louis, Missouri • Today

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Full-time, Contract

USD120,000 - USD130,000

Healthcare Business Analyst Health Plan

People Force Consulting Inc

Remote • Today

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Third Party, Contract

Business Analyst – IFS ERP and Warehouse & Supply Chain

TekShapers

Remote • 8d ago

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Contract, Third Party

Depends on Experience

Guidewire Claim Center Business Analyst

Futran Solutions

Remote or California • 11d ago

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Full-time, Part-time, Contract, Third Party

Job Details

Skills

Summary

I. Job Summary

We are seeking a highly experienced Business Analyst to support and evolve self-service digital capabilities and customer experience initiatives for wm.com. This role will partner closely with, Digital, UX, Data, and business teams to define, deliver, and continuously improve customer-facing solutions.

The ideal candidate brings strong expertise in digital self service platforms, customer journey optimization, and AI enabled solutions, with hands on experience translating business needs into scalable, data driven and AI powered features.

II. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

Lead analysis and requirements definition for omni channel self-service features on customer facing platforms (website,chatbot,mobile app), including account management, billing, service requests, issue resolution, and personalization.
Analyze end to end customer journeys to identify friction points and opportunities to improve digital adoption, satisfaction, and efficiency.
Partners with business, data services, UX and Product teams to define user stories, acceptance criteria, and success metrics aligned to customer experience outcomes.
Identify and evaluate opportunities to apply AI and machine learning (e.g., chatbots, virtual assistants, predictive insights, intelligent recommendations, automation, sentiment analysis) to enhance customer self service and support.
Translate complex AI concepts into clear business and functional requirements to build scalable and measurable digital experiences.
Defines the vision of Product
Serve as a key liaison between business stakeholders and technical teams, ensuring alignment and execution following the agile methodology
Lead backlog refinement, requirements prioritization, risk management, support sprint planning, UAT & PAT activities.

Required Skills:

8+ years of experience as a Business Analyst, with at least 2+ years operating at a senior/lead (BA4) level.
Proven experience supporting customer facing digital platforms, preferably self service websites or portals.
Demonstrated experience working on AI enabled solutions, such as:
- Conversational AI / chatbots
- Automation and intelligent workflows
- Predictive or recommendation systems
- Data driven decision or personalization engines
Strong experience with Agile product delivery (Scrum/Kanban), user stories, and backlog management.
Excellent stakeholder management, facilitation, and communication skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10209652
Position Id: 2026-228067
Posted 11 days ago

Fitment

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Business Analyst Retail & E-Commerce (2-3 Years Experience)Company: AaraTech Inc About the RoleAaraTech Inc is seeking a motivated Business Analyst Retail & E-Commerce to support digital commerce initiatives and retail systems. This role focuses on gathering requirements, supporting Agile delivery, and working with cross-functional teams. You will help translate business needs into user stories and functional documentation. This position is ideal for early-career professionals entering the retai

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We are seeking a Business Analyst to bridge the gap between business stakeholders and technical teams by gathering requirements, analyzing business processes, and delivering solutions that improve operational efficiency and business outcomes. Key ResponsibilitiesGather, analyze, and document business requirements from stakeholders.Conduct requirement elicitation sessions, workshops, and interviews.Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories,

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Consultant, IT Product/Implementation Business Analyst

No location provided

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Today

The Business Analyst is an individual contributor responsible for eliciting, analyzing, and documenting business and functional requirements to support the delivery of high-quality technology solutions. This role serves as a key liaison between business partners and technology teams, ensuring business needs are clearly understood, translated, and traceable through design, build, testing, and release. This Business Analyst role partners closely with Solution Owners, Technical Leads, Project Mana

Full-time

USD 80,900.00 - 115,500.00 per year

Job Details

Skills

Summary

I. Job Summary

II. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

Lead analysis and requirements definition for omni channel self-service features on customer facing platforms (website,chatbot,mobile app), including account management, billing, service requests, issue resolution, and personalization.
Analyze end to end customer journeys to identify friction points and opportunities to improve digital adoption, satisfaction, and efficiency.
Partners with business, data services, UX and Product teams to define user stories, acceptance criteria, and success metrics aligned to customer experience outcomes.
Identify and evaluate opportunities to apply AI and machine learning (e.g., chatbots, virtual assistants, predictive insights, intelligent recommendations, automation, sentiment analysis) to enhance customer self service and support.
Translate complex AI concepts into clear business and functional requirements to build scalable and measurable digital experiences.
Defines the vision of Product
Serve as a key liaison between business stakeholders and technical teams, ensuring alignment and execution following the agile methodology
Lead backlog refinement, requirements prioritization, risk management, support sprint planning, UAT & PAT activities.

Required Skills:

8+ years of experience as a Business Analyst, with at least 2+ years operating at a senior/lead (BA4) level.
Proven experience supporting customer facing digital platforms, preferably self service websites or portals.
Demonstrated experience working on AI enabled solutions, such as:
- Conversational AI / chatbots
- Automation and intelligent workflows
- Predictive or recommendation systems
- Data driven decision or personalization engines
Strong experience with Agile product delivery (Scrum/Kanban), user stories, and backlog management.
Excellent stakeholder management, facilitation, and communication skills.

Dice Id: 10209652
Position Id: 2026-228067
Posted 11 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Techno-Functional PM

Houston, Texas

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15d ago

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Remote or Hybrid in Texas City, Texas

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7d ago

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Business Analyst

Texas City, Texas

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4d ago

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Consultant, IT Product/Implementation Business Analyst

No location provided

•

Today

Full-time

USD 80,900.00 - 115,500.00 per year