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Senior CRM Technical Lead

AgreeYa Solutions

Hybrid in Los Angeles, California • Yesterday

Easy Apply

Contract

Depends on Experience

Microsoft Dynamics Technical Lead

HCM Staffing and Consulting

Hybrid in Los Angeles, California • 15d ago

Easy Apply

Full-time

Depends on Experience

Sr. Veeva Vault CRM Technical Architect

Spotline

Remote • 27d ago

Easy Apply

Contract, Third Party

Depends on Experience

Contract CRM Data Lead / Project Manager

Eliassen Group

Remote • Today

Contract

Lead Developer

WinMax Systems Corporation

Hybrid in Los Angeles, California • Today

Easy Apply

Contract

75 - 78

SAP HR Success Factors Technical Lead

Chesapeake Energy

Remote • Today

Full-time

USD 53.00 - 88.34 per hour

Lead Technical Product Manager

Widescope Consulting and Contracting Services

Remote • 6d ago

Easy Apply

Contract

120,000 - 150,000

ERP/CRM Administrator

Robert Half

Los Angeles, California • Today

Easy Apply

Full-time

USD 120,000.00 - 150,000.00 per year

Application Engineer, CRM Technology, Level 4

Snapchat

Los Angeles, California • Today

Full-time

USD 157,000.00 - 235,000.00 per year

Lead Salesforce Engineer

Randstad Digital

Remote or Hollywood, Florida • Today

Contract

USD85 - USD95

Senior Manager, CRM

Aziro Technologies LLC

Remote • 14d ago

Easy Apply

Contract

Depends on Experience

CRM- Senior Manager

Aziro Technologies LLC

Remote • 9d ago

Easy Apply

Contract

Depends on Experience

Senior MS Dynamics 365 CRM Administrator

Enterprise Solution Partners LLC

Remote • 15d ago

Easy Apply

Contract, Third Party

65 - 70

Lead Salesforce Engineer

General Mills

Remote or Minneapolis, Minnesota • Today

Full-time

USD 110,800.00 - 184,800.00 per year

Salesforce Lead - Remote position

R Systems, Inc.

Remote • Today

Easy Apply

Third Party, Contract

65 - 70

Senior Product Manager Epic (Cheers/CRM & MyChart)

Sarian Solutions

Remote or New Jersey • Today

Easy Apply

Third Party, Contract

Salesforce Technical Architect

Relanto, Inc.

Remote • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Project Manager (Agile Delivery & Client Management)

SDH Systems

Remote • Today

Easy Apply

Full-time

Depends on Experience

CRM Platform Manager

Aziro Technologies LLC

Remote • 9d ago

Easy Apply

Contract

Depends on Experience

Sales Operations Manager - HubSpot CRM

Sradha Technologies LLC

Remote • 6d ago

Easy Apply

Full-time

Depends on Experience

ERP/CRM Developer

Robert Half

Remote or Tampa, Florida • Today

Easy Apply

Full-time

USD 42.75 - 49.50 per hour

Project Manager (Agile Delivery & Client Management)

SDH Systems

Remote • Today

Easy Apply

Contract

Depends on Experience

North America Field Office & Technology Lead

Otis Worldwide Corporation

Remote or South Carolina • Today

Full-time

Veeva CRM Techno-Functional Consultant

INUIX Consulting

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Manager-CRM

Patriot Talent Solutions

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

Veeva CRM Functional Consultant

Global IT Family

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

PeopleSoft CRM Consultant

IRIS Software, Inc.

Remote • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Medicare Sales CRM

IMR Soft LLC

Remote • 21d ago

Easy Apply

Third Party, Contract

$45 - $50

ERP/CRM Consultant

Robert Half

Remote or Twinsburg, Ohio • Today

Easy Apply

Contract

ERP/CRM Administrator

Robert Half

Remote or Trevose, Pennsylvania • Today

Easy Apply

Contract

Job Details

Skills

CRM
IVR
SFMC
Braze
Dynamics 365

Summary

Seeking a Lead Developer to join the Customer Engagement & Marketing Technology organization, sitting at the intersection of our Customer Experience Solutions (CES) and Campaign & Marketing Platform capabilities. In this role, you will architect and deliver scalable, secure systems that power customer support operations including CRM and IVR platforms as well as the marketing acquisition and lifecycle automation tools that drive customer growth. You will own the full software development lifecycle across these domains, lead a team of engineers, and serve as the primary technical authority bridging operational support technology and data-driven marketing platforms.

Key Responsibilities:

Lead end-to-end SDLC for CRM/IVR applications and campaign/marketing platform services from requirements gathering through deployment, monitoring, and maintenance.
Architect scalable CRM solutions on Salesforce (Classic & Lightning) or Microsoft Dynamics 365, and integrate them with marketing execution platforms such as Braze and Salesforce Marketing Cloud.
Design and develop backend services and APIs supporting CES operations: contact center workflows, escalation management, partner management systems, and SLA adherence tracking.
Own and evolve the campaign and acquisition technology stack, including ProspectApi/ProspectFileProcessor for direct mail and winback programs, SuperFunnel lead pipelines, and analytics tagging/SDK instrumentation across web and mobile.
Drive integrations with analytics and attribution vendors (Adobe Analytics/GA360, AppsFlyer, Meta/Snapchat pixels, Firebase) and ensure data integrity across ODS/EDW pipelines feeding downstream platforms.
Serve as the primary technical SME for CRM/IVR and marketing automation platforms; configure, customize, and integrate these systems with enterprise data infrastructure.
Lead digital transformation and innovation pilots across the CES and marketing technology domains (BIAN alignment: Customer Campaign Design/Execution, Prospect Campaign Management, Customer Behavior Insights).
Implement observability and monitoring solutions to ensure reliability and performance across all owned services.
Build and maintain intelligent test automation frameworks (ReadyAPI/SoapUI/Selenium/JMeter) covering functional, integration, end-to-end, and accessibility testing; integrate test suites into CI/CD pipelines (Jenkins, GitHub).
Lead test strategy, planning, and execution across all testing dimensions including API, UI, database validations, and performance.
Mentor and grow junior and mid-level developers; define and enforce coding standards and best practices across the team.
Collaborate cross-functionally with QA, Compliance, Data Engineering, Digital Marketing, and business stakeholders to translate customer journey insights and campaign requirements into technical solutions.
Maintain technical documentation and ensure compliance with security, privacy, and regulatory standards applicable to customer data.
Manage project timelines and report progress to senior leadership.

Technical Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of software development experience, with at least 3 years in CRM/IVR systems and 2+ years in a technical lead or team leadership role.
Proficiency in CRM/IVR platforms: Salesforce (Classic & Lightning), Microsoft Dynamics 365.
Hands-on experience with marketing automation and lifecycle platforms: Braze, Salesforce Marketing Cloud/ExactTarget, or equivalent.
Strong backend development skills in one or more of: .NET, Java, JavaScript/Node.js; frontend experience with Angular JS or similar frameworks.
Experience with cloud platforms (AWS or Azure), Kubernetes, and CI/CD pipelines (Jenkins, GitHub Actions).
Familiarity with analytics and attribution tools: Adobe Analytics, Google Analytics 360/Firebase, AppsFlyer.
Experience integrating with ad-platform pixels (Meta, Snapchat) and session replay/VoC tools (Medallia/Decibel or equivalent).
Solid understanding of data pipeline concepts and experience working with EDW/ODS environments and middleware layers.
Strong grasp of security and privacy standards relevant to customer data handling (PCI-DSS awareness a plus).
Familiarity with Jira, GitHub, and Confluence.
Strong leadership, communication, and analytical skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications:

Experience in fintech, prepaid card, or customer support technology platforms.
CRM platform certifications: Salesforce Certified Developer or Microsoft Dynamics CRM Certification.
Familiarity with CES operational domains such as escalation management, partner scorecards, and voice-of-customer programs.
Experience with direct mail acquisition workflows, prospect file processing, or winback campaign engineering.
Knowledge of BIAN service domain frameworks as applied to marketing and customer engagement.
Contributions to open-source projects or technical publications.
Experience evaluating and decommissioning legacy vendor platforms (e.g., migrating off deprecated marketing tools).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: swapps
Position Id: 9134079
Posted 1 day ago

Fitment

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Contact the job poster

Digvijay Singh

Senior Executive - International Recruitment & Resourcing for IT and non IT positions. @ AgreeYa Solutions

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Job Details

Skills

CRM
IVR
SFMC
Braze
Dynamics 365

Summary

Key Responsibilities:

Lead end-to-end SDLC for CRM/IVR applications and campaign/marketing platform services from requirements gathering through deployment, monitoring, and maintenance.
Architect scalable CRM solutions on Salesforce (Classic & Lightning) or Microsoft Dynamics 365, and integrate them with marketing execution platforms such as Braze and Salesforce Marketing Cloud.
Design and develop backend services and APIs supporting CES operations: contact center workflows, escalation management, partner management systems, and SLA adherence tracking.
Own and evolve the campaign and acquisition technology stack, including ProspectApi/ProspectFileProcessor for direct mail and winback programs, SuperFunnel lead pipelines, and analytics tagging/SDK instrumentation across web and mobile.
Drive integrations with analytics and attribution vendors (Adobe Analytics/GA360, AppsFlyer, Meta/Snapchat pixels, Firebase) and ensure data integrity across ODS/EDW pipelines feeding downstream platforms.
Serve as the primary technical SME for CRM/IVR and marketing automation platforms; configure, customize, and integrate these systems with enterprise data infrastructure.
Lead digital transformation and innovation pilots across the CES and marketing technology domains (BIAN alignment: Customer Campaign Design/Execution, Prospect Campaign Management, Customer Behavior Insights).
Implement observability and monitoring solutions to ensure reliability and performance across all owned services.
Build and maintain intelligent test automation frameworks (ReadyAPI/SoapUI/Selenium/JMeter) covering functional, integration, end-to-end, and accessibility testing; integrate test suites into CI/CD pipelines (Jenkins, GitHub).
Lead test strategy, planning, and execution across all testing dimensions including API, UI, database validations, and performance.
Mentor and grow junior and mid-level developers; define and enforce coding standards and best practices across the team.
Collaborate cross-functionally with QA, Compliance, Data Engineering, Digital Marketing, and business stakeholders to translate customer journey insights and campaign requirements into technical solutions.
Maintain technical documentation and ensure compliance with security, privacy, and regulatory standards applicable to customer data.
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Technical Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of software development experience, with at least 3 years in CRM/IVR systems and 2+ years in a technical lead or team leadership role.
Proficiency in CRM/IVR platforms: Salesforce (Classic & Lightning), Microsoft Dynamics 365.
Hands-on experience with marketing automation and lifecycle platforms: Braze, Salesforce Marketing Cloud/ExactTarget, or equivalent.
Strong backend development skills in one or more of: .NET, Java, JavaScript/Node.js; frontend experience with Angular JS or similar frameworks.
Experience with cloud platforms (AWS or Azure), Kubernetes, and CI/CD pipelines (Jenkins, GitHub Actions).
Familiarity with analytics and attribution tools: Adobe Analytics, Google Analytics 360/Firebase, AppsFlyer.
Experience integrating with ad-platform pixels (Meta, Snapchat) and session replay/VoC tools (Medallia/Decibel or equivalent).
Solid understanding of data pipeline concepts and experience working with EDW/ODS environments and middleware layers.
Strong grasp of security and privacy standards relevant to customer data handling (PCI-DSS awareness a plus).
Familiarity with Jira, GitHub, and Confluence.
Strong leadership, communication, and analytical skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications:

Experience in fintech, prepaid card, or customer support technology platforms.
CRM platform certifications: Salesforce Certified Developer or Microsoft Dynamics CRM Certification.
Familiarity with CES operational domains such as escalation management, partner scorecards, and voice-of-customer programs.
Experience with direct mail acquisition workflows, prospect file processing, or winback campaign engineering.
Knowledge of BIAN service domain frameworks as applied to marketing and customer engagement.
Contributions to open-source projects or technical publications.
Experience evaluating and decommissioning legacy vendor platforms (e.g., migrating off deprecated marketing tools).

Dice Id: swapps
Position Id: 9134079
Posted 1 day ago

Fitment