CRM Technical Lead

Title: CRM Technical Lead (Customer Engagement & Marketing Technology)
Location: West Los Angeles, CA
Duration: Contract
Interview Process: Mandatory In-Person Interview

Position Summary:

We are seeking a CRM Technical Lead (Customer Engagement & Marketing Technology). In this role, you will
architect and deliver secure, scalable systems powering customer support
operations (CRM and IVR platforms) as well as data-driven marketing acquisition
and lifecycle automation tools. You will lead an engineering team, oversee the
end-to-end SDLC, and serve as the technical authority bridging operational
support tech with marketing platforms.

Key Responsibilities:

  - Lead the end-to-end SDLC for CRM/IVR platforms and marketing/campaign
    services from requirements through CI/CD deployment, monitoring, and
    support.
  - Architect scalable CRM solutions (Salesforce Classic/Lightning or Microsoft
    Dynamics 365) integrated with marketing automation tools such as Braze and
    Salesforce Marketing Cloud.
  - Design and develop backend services and APIs powering contact center
    operations: IVR workflows, escalation management, and SLA tracking.
  - Own and evolve the campaign and acquisition technology stack, including
    direct mail/winback services (ProspectApi), lead funnels, and tracking/SDK
    instrumentation across web and mobile.
  - Build integrations with analytics and attribution platforms (Adobe
    Analytics, GA360, AppsFlyer, Meta/Snapchat pixels) and ensure data integrity
    across ODS/EDW pipelines.
  - Implement observability, monitoring, and automated test frameworks
    (ReadyAPI, SoapUI, Selenium, JMeter) integrated with CI/CD pipelines
    (Jenkins, GitHub).
  - Mentor junior and mid-level developers, define code quality standards, and
    collaborate across Data Engineering, Compliance, and Marketing teams.

Required Qualifications:

  - 7+ years of professional software development experience.
  - 2+ years in a Technical Lead or engineering leadership role.
  - 3+ years of hands-on experience in CRM/IVR systems (Salesforce or MS
    Dynamics 365).
  - Proven hands-on experience with marketing automation tools (Braze,
    Salesforce Marketing Cloud/ExactTarget, or equivalent).
  - Strong backend engineering skills in .NET, Java, or JavaScript/Node.js.
  - Strong cloud and deployment pipeline experience (AWS or Azure,
    Docker/Kubernetes, CI/CD with Jenkins/GitHub Actions).
  - Experience with analytics, attribution tools, and data integration across
    ODS/EDW environments.
  - Strong communication skills and leadership capability.

Preferred Qualifications:

  - Domain experience in Fintech, Banking, or Prepaid Card platforms.
  - Salesforce Certified Developer or Microsoft Dynamics CRM Certification.
  - Knowledge of BIAN (Banking Industry Architecture Network) framework.

Candidate Submission Details

  - Full Legal Name:
  - Contact Phone:
  - Email Address:
  - Current Location (City, State):
  - Rate on C2C / W2: $ /hr
  - Availability to Start:
  - LinkedIn Profile URL:
(Must be fully answered prior to submission)

1.  Work Authorization: Is the candidate a (USC) or Permanent
    Resident ()?

      - Answer: [Yes/No - Specify ] (Note: Visas such as H-1B, TN,
        CPT/OPT are not accepted).

2.  In-Person Interview Availability: Is the candidate willing and able to
    attend a mandatory face-to-face / in-person interview in West Los Angeles,
    CA?

      - Answer: [Yes/No - Confirmed]

3.  Current Location / Commute: Is the candidate local to West Los Angeles, CA,
    or willing to self-relocate immediately?

      - Answer: [Local / Relocating]

4.  Technical Lead Experience: How many years has the candidate worked
    specifically as a Technical Lead / Lead Developer mentoring engineers and
    driving SDLC?

      - Answer: [X] Years

5.  CRM & IVR Architecture: Does the candidate have hands-on experience
    architecting and integrating Salesforce (Classic/Lightning) or Microsoft
    Dynamics 365 with contact center/IVR platforms?

      - Answer: [Yes/No - Provide Brief Summary & Years of Exp]

6.  Marketing Automation Platforms: Which marketing execution platforms has the
    candidate worked with (Braze, Salesforce Marketing Cloud, ExactTarget,
    etc.)?

      - Answer: [Platform Names & Years of Exp]

7.  Backend & Cloud Stack: Which backend languages (Java / .NET / Node.js) and
    cloud platforms (AWS / Azure) has the candidate utilized in production?

      - Answer: [Specify Technologies & Years of Exp]