IVR Automation Tester

Job Title: IVR Automation Tester with Cyara

NYC NY (Hybrid)

Long Term

Overview:

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities:

1. Test Automation & Execution

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.

3. Collaboration & Continuous Improvement

• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.

4. Documentation & Compliance

• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.

Required Qualifications:

• 12+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages like Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.
  

Preferred Qualifications:

• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.
• Certifications in software testing or QA