QA Engineer – Amazon Connect IVR Automation

New York, NY, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
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Job Details

Skills

  • QA Engineer
  • Amazon Connect
  • IVR Tester
  • Cyara
  • Node.js
  • Contact Center QA
  • Automation Engineer
  • AWS Lambda
  • Amazon Lex
  • API Testing
  • Postman

Summary

QA Engineer – Amazon Connect IVR Automation

Client: Confidential
Location: New York (Onsite)
Employment Type: Contract (C2C)
Interview: Walk-in Drive – August 7 (In-Person Mandatory)
Experience: 5+ Years QA | 3+ Years Amazon Connect / IVR Testing


Important Submission Requirements

  • Walk-in Drive on August 7 (In-Person Interview Mandatory)
  • Candidate must be able to attend the interview in New York
  • Strong Amazon Connect experience is mandatory
  • Hands-on Cyara automation experience is mandatory
  • Node.js automation framework development experience required
  • Amazon Connect IVR testing profiles only

Job Summary

We are seeking an experienced QA Engineer – Amazon Connect IVR Automation to lead testing and automation efforts for a cloud-based contact center platform built on Amazon Connect. The ideal candidate will have extensive experience in IVR testing, Cyara automation, Amazon Connect contact flows, Node.js automation frameworks, AWS integrations, and REST API testing.

This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to deliver high-quality releases across multiple environments.


Required Experience

  • 5+ years of Software QA
  • 3+ years of Amazon Connect / IVR Testing
  • Test Automation
  • Contact Center Applications
  • Agile Development

Roles & Responsibilities

  • Design and execute comprehensive QA strategies for Amazon Connect solutions.
  • Build and maintain IVR automation suites using Cyara.
  • Develop and enhance Node.js automation frameworks.
  • Validate Amazon Connect contact flows, routing profiles, prompts, Lambda integrations, and Lex bots.
  • Test customer authentication, transfers, callbacks, and self-service workflows.
  • Validate REST APIs and backend integrations.
  • Execute smoke, functional, regression, integration, and end-to-end testing.
  • Analyze defects and collaborate with development teams.
  • Integrate automated testing into CI/CD pipelines.
  • Improve automation coverage and release quality.

Required Qualifications

  • Bachelor''s Degree in Computer Science, Engineering, Information Systems, or related field.
  • 5+ years of Software QA experience.
  • 3+ years of IVR or Contact Center testing.
  • Hands-on Amazon Connect experience.
  • Strong Cyara automation expertise.
  • Node.js automation framework development.
  • REST API testing experience using Postman.
  • Agile/Scrum experience.
  • Jira experience.

Preferred Qualifications

  • Amazon Lex
  • AWS Lambda
  • API Gateway
  • CloudWatch
  • Playwright
  • Selenium
  • GitHub
  • AWS Certification
  • Cyara Certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91162400
  • Position Id: 9033339
  • Posted 2 hours ago

Company Info

About Infosat IT Services LLC


At Infosat IT, we value the diversity of talents available in the market and it’s importance in the IT industry. We understand the critical need of a strong and dedicated workforce for an organization. Hence, we strive hard to serve our clients with the best in class services. We are a team of dedicated professionals, with an aim to provide One-stop solution to the evaluation and appointment of an efficient workforce. We believe in integrating our resources to help organizations meet their goals. Our passion to achieve excellence is the key to our thousands of satisfied clients around the world.

Your company can rest upon us, the complete responsibility to manage the entire IT department. Out team will undertake the management of your resources to deliver outcomes par excellence. At Infosat IT, we deliver precise and strong technical support in meeting your company’s ultimate target.

Infosat IT also provides short-term placement services, with utmost consistency and high quality. We strive to achieve complete customer satisfaction with our dedicated service. The services we offer includes, IT recruitment, project consulting and advisory, cloud computing, software testing, RPO, salesforce, and staffing solutions.

The Infosat IT team of experts and professionals have an enhanced and experienced operational efficiency. Assisting in planning your business strategies, Infosat IT ensures a steep increase in the overall productivity of our clients.Analyzing the requirements of our clients, and preparing an ideal strategy as per their requirements, is what we excel at. Our team of professionals has expertise in handling the IT requirements of our clients.

Persistent efforts and quality administration can help bring out the true potential in you and your company. Hiring us will lessen your burden, to produce an ideal professional outcome.

Contact the job poster
MS

Malkeet Singh

Recruiter @ Infosat IT Services LLC
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