Vaco is hiring a Dynamics 365 CRM Administrator / Power BI Analyst for a direct hire role near Blue Ash, OH.
The D365 CRM Admin & Power BI Analyst will support the administration, configuration, and continued optimization of Microsoft Dynamics 365 CRM. This role will also be responsible for creating and maintaining Power BI reports and dashboards that provide business leaders with clear, actionable insights.
This is a hybrid opportunity in Northern Cincinnati. 3 days onsite, 2 days remote.
The ideal candidate has 3+ years of hands-on Dynamics 365 CRM administration experience and experience building Power BI reporting. This person will work closely with teams across Sales, Marketing, Operations, Finance, Customer Success, and leadership to improve CRM functionality, reporting, data quality, and business processes.
Key Responsibilities
- Serve as the primary administrator for Microsoft Dynamics 365 CRM, including system configuration, user administration, security roles, data management, troubleshooting, and ongoing maintenance.
- Configure and enhance Dynamics 365 to support business requirements, improve workflows, and drive user adoption.
- Develop and maintain Power BI dashboards, reports, scorecards, and visualizations to support operational and leadership reporting.
- Partner with business stakeholders to understand CRM and reporting needs and translate those requirements into practical system solutions.
- Maintain CRM data integrity through data governance, cleanup, imports, migrations, and ongoing database maintenance.
- Identify opportunities to streamline workflows and automate manual processes within Dynamics 365 and related business applications.
- Support Dynamics 365 enhancements, integrations, testing, and system implementations.
- Assist with UAT, including defining test scenarios, coordinating with business users, and validating system changes.
- Create system documentation and provide training and ongoing support to CRM users.
- Monitor system performance, reporting accuracy, and data quality and proactively troubleshoot issues.
- Collaborate with technical teams and vendors on Dynamics 365, Power BI, integration, and automation initiatives.
Qualifications
- 3+ years of hands-on Microsoft Dynamics 365 CRM administration experience required.
- Hands-on experience developing Power BI reports, dashboards, and data visualizations required.
- Experience with Dynamics 365 configuration, user and security administration, data management, workflows, and system enhancements.
- Ability to gather business requirements and translate them into CRM configurations, reporting, and process improvements.
- Understanding of CRM data quality, data governance, and reporting best practices.
- Experience working with and reporting on data from multiple business systems.
- Experience with workflow automation, system integrations, UAT, or CRM implementations is preferred.
- Strong analytical, troubleshooting, and problem-solving skills.
- Strong communication skills with the ability to work directly with both business users and technical teams.
- Ability to manage multiple priorities in a collaborative, fast-paced environment.
- Bachelor’s degree in Information Systems, Computer Science, Business, Data Analytics, or a related field preferred.
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.
