Our client, located in, Smyrna, GA, is looking to hire a CRM End User Support Specialist as a permanent full-time employee.
This is a HYBRID position.
I have listed below a detailed job description for your review.
If you have the required experience and interest, please email me a current resume, along with your responses to the following questions:
** How much experience do you have with CRM Software? Which ones?
*** How much experience do you have with ERP Software? Which ones?
*** How much experience do you have with End User Support?
*** How much experience do you have with Report Writing?
*** Do you hold a Bachelor s degree in information technology?
*** What is your target base salary?
*** Where do you currently live (city, state)?
*** Are you able to work in Smyrna, GA?
*** What is your availability to start a new role?
Thank you!
Steven Edelman
Managing Partner
Pivotal Solutions, Inc.
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IT Support Specialist
About the job
Job Details Description
Essential Responsibilities
- Provides day-to-day support to end-users on enterprise applications, addresses issues, and ensures optimal system utilization.
- Gathers and analyzes business requirements aligning with key stakeholders.
- Translates business needs into functional specifications that align with system capabilities.
- Collects data, observes workflows, and monitors system activity to identify vulnerabilities or areas of improvement
- Implements and maintains system integrations to ensure seamless data flow across different modules.
- Identifies opportunities for process improvement and efficiency gains within systems applications.
- Collaborates with business units to streamline workflows and enhances overall system performance.
- Works with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications.
- Develops and delivers training programs to enhance user proficiency and promote best practices.
- Conducts thorough testing of systems solutions to ensure accuracy and reliability.
- Collaborates with colleagues at parent company to resolve any identified issues and ensure system integrity.
- Creates and maintains comprehensive documentation for configurations, customizations, and processes.
- Keeps documentation up to date with changes and enhancements to all system applications.
- Develops, maintains, and ensures adherence to company s IT standards and policies; ensures IT policies and procedures are documented, current and accurate.
Back-up Responsibilities
- Assists director, as necessary, with disaster recovery planning and implementation.
- Supports personal computers, peripheral equipment, networks, communications equipment and provides support for users' software and hardware needs; provides first level support on daily routine issues and troubleshooting related to these areas.
Travel: This position may require occasional travel. Travel is no more than 10%. Required Education And Experience
- Bachelor s degree in information technology or other computer-related field required.
- 3-5 years experience in an information systems field required.
Position Requirements
- Excellent verbal and written communication skills are required.
- Strong interpersonal skills required with the proven ability to collaborate in a team environment that are cross-functional in nature.
- Significant experience with Microsoft and/or Apple operating systems and applications such as the Microsoft Office Suite required.
- Experience with JD Edwards and Microsoft Dynamics preferred; advanced training/certifications in either or both applications strongly preferred.
- Must possess strong understanding of ERP systems and integration principles.
- Must possess strong problem-solving skills and be detail oriented.
- Candidates must be highly organized and able to meet deadlines.
- High quality customer service skills (including end-user empathy) are essential as is the ability to provide instruction over the telephone.
Competencies
- Problem Solving/Analysis.
- Results Driven.
- Software Expertise.
- Detail Orientation.
- Customer Focus.
- Technical Capacity.
- End-user empathy.
- Communication Proficiency.
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