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Full-time remote contract · Zoho CRM Technical Lead Developer / Zoho One · Deluge · REST integrations
Purpose of the Position
The Zoho CRM Technical Lead is a senior Zoho CRM developer who will play a key role in the technical implementation and ongoing enhancement of current Zoho CRM platform. This is a hands-on development role focused on architecting, building, integrating, and maintaining Zoho CRM and Zoho One solutions that serve both employees and students. Working closely with business stakeholders, technical teams, and our Zoho implementation partner, this role delivers complex technical solutions involving data models, automation, integrations, custom development, and deployment. The ideal candidate can independently deliver assigned technical workstreams with minimal oversight and contribute deep Zoho development and integration expertise throughout the project.
What You''ll Do
Architecture & Data Modeling: Design and maintain the Zoho CRM schema, including modules, layouts, relationships, roles, profiles, and sharing rules, and develop data models that scale as CRM expands from career services to the full employee and student population.
Custom Development: Build custom functions, workflows, Blueprints, and validation logic in Deluge; develop Widgets and Canvas/Kiosk experiences using the Zoho SDK, HTML, CSS, and JavaScript.
Integrations: Design and implement integrations between Zoho CRM and external systems using REST APIs, webhooks, custom functions, OAuth, and middleware; address authentication, error handling, retry logic, and data-sync reliability.
Automation & Orchestration: Implement automation across the Zoho One suite, including Creator, Analytics, Data Prep, and Flow, and orchestrate multi-system processes, including telephony and CTI integrations such as Genesys.
Environment & Release Management: Manage sandbox-to-production promotion, version control of configuration and code, rigorous testing, and controlled deployments; establish CI/CD-style release discipline where feasible.
Performance, Security & Data Quality: Monitor API usage and limits, tune performance, enforce security and access controls, and safeguard data integrity and quality across integrated systems.
Requirements & Technical Documentation: Gather and document complex requirements, translate them into actionable Zoho best-practice designs, and produce technical specifications, solution documentation, and user stories.
Technical Collaboration: Provide technical expertise on complex development activities, collaborate with other Zoho CRM professionals, and promote consistent development standards and best practices throughout the project.
Stakeholder Support: Provide clear technical communication and support to business stakeholders for existing Zoho tools and vendor integrations and build strong working relationships.
Perform other duties as assigned.
Career Level Expectations
- Senior technical role applying advanced, hands-on knowledge of Zoho CRM development and architecture, typically obtained through post-secondary education and work experience.
- Independently delivers assigned technical workstreams and processes with limited supervision.
- Provides technical guidance and collaborates with other developers and CRM professionals.
- Handles difficult and complex technical problems.
- Desire for growth and professional development.
Required Skills / Experience- 8+ years building on enterprise CRM platforms, with significant hands-on Zoho CRM development experience required; Salesforce/Apex or Dynamics experience is also valued.
- Strong Deluge scripting skills, including custom functions, workflow rules, Blueprints, schedules, and record-triggered automation.
- Proven experience integrating Zoho CRM with external systems through REST APIs, webhooks, OAuth, and the Zoho SDK, with a solid understanding of API rate limits and pagination.
- Proficiency in JavaScript, HTML, and CSS for Widgets and Canvas/Kiosk development; working knowledge of SQL.
- At least two full-lifecycle enterprise CRM implementations, including at least one on Zoho CRM.
- Demonstrated ability to independently deliver Zoho projects through requirements, architecture, build, testing, and deployment with minimal oversight.
- 8+ years leading requirement-gathering workshops and translating business needs into technical designs.
- Experience with delivery, tracking, and version-control tools such as Azure DevOps, Jira, and Git.
- Sound judgment, influencing, organization, adaptability, service orientation, strong interpersonal skills, and teamwork.
- Fluent and professional verbal and written English.
- Ability to support a diverse and inclusive work environment.
Preferred Requirements- Deep experience with the Zoho developer toolkit, including Zoho SDK, Canvas, Kiosk Studio, Blueprint, Widgets, Cadences, and Functions.
- Hands-on experience across Zoho One, including Zoho Creator for low-code applications, Zoho Analytics, Zoho Data Prep, and Zoho Flow.
- Experience building customer or student portals and/or mobile applications on top of a CRM platform.
- Telephony and CTI integration experience, such as Genesys, with CRM.
- Zoho certifications, including CRM Developer or Administrator, strongly preferred; other CRM certifications are a plus.
- Development experience in C# and/or Apex.
- Working knowledge of Azure services, including Data Lake, Logic Apps, Data Factory, Synapse Link, Service Bus, or similar.
- Experience with wireframing tools such as Figma.
- Proficient in Microsoft Office and collaboration tools such as Microsoft Teams.
- Business acumen, cost consciousness, integrity and respect, strategic thinking, follow-through, vision, and complex problem-solving.
ComplianceDemonstrate knowledge of, and carefully follow, all applicable state laws and rules and federal and state compliance requirements and regulations, including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.Work Environment / Physical Demands- Full-time remote position.
- Home office setup, a quiet place to work, ability to be on camera, and ability to hard-wire into a high-speed internet connection.
- May require setup of computer equipment; accommodation consideration is available upon request.
- Flexibility to work evenings and weekends as needed.
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