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IT Support Analyst - (Tier 1 and Tier 2 Service Desk)

AKSHAR IT SOLUTIONS LLC

Remote • Today

Easy Apply

Contract

Depends on Experience

IT Support Analyst

TP-LINK Research America Corporation

Irvine, California • Today

Full-time

USD 75,000.00 - 93,000.00 per year

IT Support Analyst - Early Careers

TP-LINK Research America Corporation

Irvine, California • Today

Full-time

USD 75,000.00 - 93,000.00 per year

IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

Asc IT Support Analyst Hourly

Radiology Partners

Remote • Today

Full-time

USD 22.00 - 25.00 per hour

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

IT Support Analyst

Acrisure

Remote or Oklahoma City, Oklahoma • Today

Full-time

Temp IT Support Specialist (Manufacturing)

Ledgent Technology

Orange, California • Today

Easy Apply

Contract

$28 - $33 per hour

Technician I/II, IT Support

MicroVention

Aliso Viejo, California • Today

Full-time

USD 19.45 per hour

Customer Service/IT Support

Ledgent Technology

Chino Hills, California • Today

Easy Apply

Contract

$20 - $21 per hour

Technician I, IT Support (Temp)

MicroVention

Aliso Viejo, California • Today

Full-time

USD 19.45 per hour

IT Support Engineer I, Ops Tech Solutions Delivery

Amazon.com Services LLC

Cypress, California • Today

Full-time

IT Support Specialist

Shaarpro

Fountain Valley, California • Today

Easy Apply

Contract

Depends on Experience

IT Analyst – Application Operations & Production Support

DCM Infotech Limited

Remote • 13d ago

Easy Apply

Contract

Depends on Experience

IT Customer Support - Journey (Project)

Washington State Department of Transportation

Remote or Shoreline, Washington • Today

Full-time

USD 74,268.00 - 99,924.00 per year

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Support Specialist (Bilingual)

CLPS Global

Remote • 21d ago

Easy Apply

Contract

Depends on Experience

IT Customer Support - Journey

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 74,268.00 - 97,476.00 per year

IT Support Specialist I - Night

ASM Research

Remote • Today

Full-time

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

IT Support Technician - Customer Support(Spanish)

Pyramid Consulting, Inc.

Remote • 5d ago

Easy Apply

Contract

$18 - $19.05

GIS Support Services Supervisor (IT Business Analyst - Journey)

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 85,800.00 - 115,416.00 per year

Technical Support Specialist, IT-Apps

Rippling

Remote or Nevada • Today

Full-time

USD 23.49 per hour

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Healthcare IT Service Desk / IT Contact Center Support

Ab Ovo Inc

Remote • 10d ago

Easy Apply

Contract

Depends on Experience

IT Support Engineer (Remote - West Coast Hours)

Pomelo Care

Remote • Today

Full-time

USD 85,000.00 - 115,000.00 per year

IT Engineering Systems Support Specialist (Remote)

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

IT Security Analyst II

VC3, Inc

Remote • Today

Full-time

IT GRC Analyst

Medasource

Remote • Today

Contract

$55.00 - $80.00

Senior IT Security Analyst

TridentCare

Remote • Today

Full-time

Job Details

Skills

Application Support
IT Service Management
SaaS
ServiceNow
Service Desk
Technical Support
Ticketing software
Ticketing system
Cherwell
ServiceCloud
Tier 1
Tier 2
Public Sector
Incident Management

Summary

Support Analyst – Tier 1 & Tier 2 Service Desk

Location: Remote or Onsite options
Work Hours: Pacific Time (PT)
Employment Type: Contract

Job Overview

We are seeking experienced Support Analysts to provide Tier 1 and Tier 2 service desk support for a large-scale Salesforce SaaS implementation. This role will support end users during Production Simulation, Go-Live, and stabilization phases.

The ideal candidate has strong enterprise service desk/application support experience, excellent customer service skills, and the ability to troubleshoot issues in a high-volume production environment.

Key Responsibilities

Provide Tier 1/Tier 2 technical and application support via phone, email, and ticketing systems.
Troubleshoot user access, authentication, navigation, workflows, data entry, document management, and browser-related issues.
Log, categorize, prioritize, track, and resolve incidents and service requests.
Use knowledge articles and documented procedures to resolve known issues.
Escalate complex issues to appropriate Tier 2/Tier 3 teams.
Clearly communicate ticket status, troubleshooting steps, and resolutions to end users.
Collaborate with Service Desk, implementation, and support teams.
Document recurring issues, solutions, and troubleshooting procedures.
Support high-volume periods during Go-Live and stabilization while maintaining service quality.

Required Qualifications

3–5 years of Tier 1/Tier 2 service desk or technical support experience in an enterprise environment.
Strong customer service and communication skills.
Experience with ServiceNow, Cherwell, ServiceCloud, or similar ticketing platforms.
Experience supporting SaaS applications, Salesforce, CRM, or similar enterprise applications.
Strong troubleshooting skills involving application access, navigation, and user issues.
Knowledge of ITSM practices, incident management, and escalation procedures.
Ability to work effectively in a fast-paced, high-demand environment.

Preferred Qualifications

Salesforce or enterprise SaaS support experience.
Experience supporting large-scale system implementations or public-sector environments.
Experience supporting end-user adoption during system rollouts.
Knowledge management experience.
Production, Go-Live, or stabilization support experience.

Work Environment

Remote and onsite opportunities available.
Must be able to work Pacific Time (PT) business hours.
Flexibility for after-hours and weekend support may be required during Go-Live and stabilization.
Structured onboarding and application training will be provided prior to deployment.
Optional onsite support may be available based on project requirements.

What We're Looking For

We’re looking for someone who can troubleshoot efficiently, communicate clearly, remain calm under pressure, and deliver an excellent end-user experience while managing multiple support requests.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91174714
Position Id: 9083812
Posted 21 hours ago

Fitment

Dice Job Match Score™

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Similar Jobs

Tier 1 Support Analyst

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Tier I Support Analyst Location: Remote Work Type: Full Time Job Description: Provide Tier 1 help desk support for Case triaging, documenting, and resolving routine end-user cases in a timely and accurate manner.Respond to user inquiries and support basic troubleshooting for access, registration, account, and application issues.Monitor the Cases tab to identify new support requests, prioritize work, and ensure appropriate case follow-up and closure.Use knowledge articles and established SOPs t

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Asc IT Support Analyst Hourly

Remote

•

Today

Job Description: WHO WE ARE AND WHAT WE DO: Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Part

Full-time

USD 22.00 - 25.00 per hour

Senior ServiceNow Integration Engineer

Remote

•

4d ago

Infinite Solutions Inc. is a California-based Information Technology Solution provider specializing in delivering enterprise technology and digital transformation solutions for public-sector clients since 1997. With deep expertise in systems integration, ERP implementations, data analytics, and modernization, we support mission-critical initiatives for State and local agencies. Our team is known for combining technical excellence with a practical, results-driven approach to solving complex busin

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Application Support
IT Service Management
SaaS
ServiceNow
Service Desk
Technical Support
Ticketing software
Ticketing system
Cherwell
ServiceCloud
Tier 1
Tier 2
Public Sector
Incident Management

Summary

Support Analyst – Tier 1 & Tier 2 Service Desk

Location: Remote or Onsite options
Work Hours: Pacific Time (PT)
Employment Type: Contract

Job Overview

Key Responsibilities

Provide Tier 1/Tier 2 technical and application support via phone, email, and ticketing systems.
Troubleshoot user access, authentication, navigation, workflows, data entry, document management, and browser-related issues.
Log, categorize, prioritize, track, and resolve incidents and service requests.
Use knowledge articles and documented procedures to resolve known issues.
Escalate complex issues to appropriate Tier 2/Tier 3 teams.
Clearly communicate ticket status, troubleshooting steps, and resolutions to end users.
Collaborate with Service Desk, implementation, and support teams.
Document recurring issues, solutions, and troubleshooting procedures.
Support high-volume periods during Go-Live and stabilization while maintaining service quality.

Required Qualifications

3–5 years of Tier 1/Tier 2 service desk or technical support experience in an enterprise environment.
Strong customer service and communication skills.
Experience with ServiceNow, Cherwell, ServiceCloud, or similar ticketing platforms.
Experience supporting SaaS applications, Salesforce, CRM, or similar enterprise applications.
Strong troubleshooting skills involving application access, navigation, and user issues.
Knowledge of ITSM practices, incident management, and escalation procedures.
Ability to work effectively in a fast-paced, high-demand environment.

Preferred Qualifications

Salesforce or enterprise SaaS support experience.
Experience supporting large-scale system implementations or public-sector environments.
Experience supporting end-user adoption during system rollouts.
Knowledge management experience.
Production, Go-Live, or stabilization support experience.

Work Environment

Remote and onsite opportunities available.
Must be able to work Pacific Time (PT) business hours.
Flexibility for after-hours and weekend support may be required during Go-Live and stabilization.
Structured onboarding and application training will be provided prior to deployment.
Optional onsite support may be available based on project requirements.

What We're Looking For

We’re looking for someone who can troubleshoot efficiently, communicate clearly, remain calm under pressure, and deliver an excellent end-user experience while managing multiple support requests.

Dice Id: 91174714
Position Id: 9083812
Posted 21 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Tier 1 Support Analyst

Remote

•

21d ago

Easy Apply

Full-time

$35 - $45

DDD Product Specialist

Remote

•

Yesterday

Easy Apply

Contract

$39 - $44

Asc IT Support Analyst Hourly

Remote

•

Today

Full-time

USD 22.00 - 25.00 per hour

Senior ServiceNow Integration Engineer

Remote

•

4d ago

Easy Apply

Third Party, Contract

Depends on Experience