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DDD Product Specialist

Remote • Posted 50 minutes ago • Updated 50 minutes ago

Contract W2

9 Months

No Travel Required

Remote

$39 - $44/hr

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

TIER 1
TIER 1 SUPPORT
LEVEL 1
L1
APPLICATION SUPPORT
APPLICATION TROUBLESHOOTING
SOFTWARE SUPPORT
WEB APPLICATION SUPPORT
WINDOWS
WINDOWS OS
MICROSOFT WINDOWS
TICKETING SYSTEM
TICKETING SYSTEMS
SERVICENOW
REMEDY
UAT
USER ACCEPTANCE TESTING
ACCEPTANCE TESTING
APPLICATION TESTING

Summary

Job Title: DDD Product Specialist Job ID: 26-04245 Location: Remote Duration: 9-month contract
Job Description:
Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.

The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the Client, the candidate will perform technical and application support functions including, but not limited to:

Provide tier 1 support for client's applications
Provide first-level contact for incoming service requests
Review incoming service requests for knowledge base solutions
Collect information from users for service requests
Track, route, and redirect unresolved service requests to correct resources
Escalate complex issues to Tier 2 Service Desk resources
Provision application access
Identify and Route Data Exceptions
Walk users through problem-solving steps
Convey resolutions of service requests to users
Resolve and Close low-level service requests
Perform proper recording and documentation of activities and solutions
Perform periodic knowledge base review
Perform user access audits
Perform user acceptance testing

This role will report to the Support Manager
Skill Metrics

Skill	Required / Desired	Amount	of Experience
Strong Microsoft productivity software skills	Highly desired	2	Years
Experience performing user acceptance testing on web applications	Highly desired	2	Years
Extensive experience with Windows operating systems	Required	2	Years
Excellent analytical and logical skills	Required	2	Years
Experience using knowledge base and ticketing systems	Highly desired	2	Years
Experience providing end-user system support	Highly desired	2	Years
Experience providing tier 1 IT and application troubleshooting	Highly desired	2	Years
Experience troubleshooting browser dependency issues	Highly desired	2	Years
Experience with providing direct customer service	Highly desired	2	Years
Experience with bug documentation and bug lifecycle	Highly desired	2	Years
Experience with MAC OS	Highly desired	2	Years
Experience with workstation troubleshooting	Highly desired	2	Years
Experience with Android OS for mobile device	Nice to have	2	Years
Working knowledge of application and desktop security concepts	Highly desired	2	Years
Experience with remote desktop control tools	Nice to have	2	Years
Experience writing SQL Queries	Nice to have	2	Years

Compensation:
The hourly rate for this position is between $39.00-$44.00 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sunrise
Position Id: 26-04245
Posted 50 minutes ago

Contact the job poster

Jayabalaji Subbaroyal

Recruiter @ Sunrise Systems, Inc.

View Profile

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