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Product Specialist - REMOTE

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract Corp To Corp

Contract Independent

Contract W2

9 Months

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Service Desk
SQL
Web Browsers
Remote Desktop
Product Development
MAC OS
Microsoft Windows

Summary

Job Description:

***Crop to Crop resumes are accepted

The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:

Provide tier 1 support for Division applications
Provide first level contact for incoming service requests
Review incoming service requests for knowledgebase solutions
Collect information from user for service requests
Track, route and redirect unresolved service requests to correct resources
Escalate complex issues to Tier 2 Service Desk resources
Provision application access
Identify and Route Data Exceptions
Walk users through problem solving steps
Convey resolutions of service requests to users
Resolve and Close low-level service requests
Perform proper recording and documentation of activities and solutions
Perform periodic knowledge base review
Perform user access audits
Perform user acceptance testing

This role will report through the Support Manager

Required Skills:

Extensive experience with Windows operating systems

Excellent analytical and logical skills

Desired Skills:

Strong Microsoft productivity software skills

Experience performing user acceptance testing on web applications

Experience using knowledge base and ticketing systems

Experience providing end user system support

Experience providing tier 1 IT and application troubleshooting

Experience troubleshooting browser dependency issues

Experience with providing direct customer service

Experience with bug documentation and bug lifecycle

Experience with MAC OS

Experience with workstation troubleshooting

Experience with Android OS for mobile device

Working knowledge of application and desktop security concepts

Experience with remote desktop control tools

Experience writing SQL Queries

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121151
Position Id: NJDHS-PS0827
Posted 1 hour ago

Contact the job poster

Emily Koel

Recruiter @ Chandra Technologies, Inc.

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