Help Desk & Application Support Specialist - 100% Remote - Long term contract(Client in Trenton, NJ) - B3988B
Technovision, Inc.
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Job Details
Skills
- Microsoft
- SQL
- Remote Desktop
- Help Desk
- MAC OS
- Software Troubleshooting
- Problem Solving
- Microsoft Windows
- bug lifecycle
- knowledge base
- ticketing systems
- Application Support
- Customer Service
- Service Desk
- Tier 1
- Tier 2
- Web Applications
- Operating Systems
Summary
Our direct client is looking for a Help Desk & Application Support Specialist for a 100% Remote Long term contract (Client is in Trenton, NJ).
J0B DESCRIPTION:
- Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.
- The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
- As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
-- Provide tier 1 support for Division applications
-- Provide first level contact for incoming service requests
-- Review incoming service requests for knowledgebase solutions
-- Collect information from user for service requests
-- Track, route and redirect unresolved service requests to correct resources
-- Escalate complex issues to Tier 2 Service Desk resources
-- Provision application access
-- Identify and Route Data Exceptions
-- Walk users through problem solving steps
-- Convey resolutions of service requests to users
-- Resolve and Close low-level service requests
-- Perform proper recording and documentation of activities and solutions
-- Perform periodic knowledge base review
-- Perform user access audits
-- Perform user acceptance testing
- This role will report through the Support Manager
SKILL MATRIX:
- Strong Microsoft productivity software skills - Strong Plus to have
- Experience performing user acceptance testing on web applications - Strong Plus to have
- Extensive experience with Windows operating systems - Required
- Excellent analytical and logical skills - Required
- Experience using knowledge base and ticketing systems - Strong Plus to have
- Experience providing end user system support - Strong Plus to have
- Experience providing tier 1 IT and application troubleshooting - Strong Plus to have
- Experience troubleshooting browser dependency issues - Strong Plus to have
- Experience with providing direct customer service - Strong Plus to have
- Experience with bug documentation and bug lifecycle - Strong Plus to have
- Experience with MAC OS - Strong Plus to have
- Experience with workstation troubleshooting - Strong Plus to have
- Experience with Android OS for mobile device - Nice to have
- Working knowledge of application and desktop security concepts - Strong Plus to have
- Experience with remote desktop control tools - Nice to have
- Experience writing SQL Queries - Nice to have
Question 1: Where does your candidate currently reside (City & State)?
Location: 100% Remote (Client is in Trenton, NJ)
Type: Long term contract
- Dice Id: tecvis
- Position Id: 3988
- Posted 1 hour ago
Company Info
About Technovision, Inc.
TechnoVision's IT Services approach the customer with a 50-45-5 percent rule. We develop and offer 50 percent of our services by drawing upon our extensive industry experience and knowledge of trends we have tracked over time.
The next 45 percent of the solution is tailored to your precise needs. This level of importance is generated based on the aspect of customer differentiation. Every customer of ours is unique and extremely important. Hence we consider your organizational culture, your distinct business processes and operations, the needs of your customers, your risk tolerance, your competitors, and the dynamics of your markets. We concentrate on your organization's unique characteristics, such as tasks, workflow, business processes, finances and technology.
The last 5 percent is allocated to Contingency, and attributed to your anticipated needs or the uncertainties you face. This 5 percent solution enables your enterprise in change management, keeping your options open in case of contingency, and bracing yourself as changes occur around you.
Career Website
http://www.etechnovision.com
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