IT Support Specialist

Fountain Valley, CA, US • Posted 17 hours ago • Updated 17 hours ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Audiovisual
  • AV
  • ITIL
  • Videoconferencing
  • Service Desk
  • macOS

Summary

Key Responsibilities

  • AV & Conferencing Management: Install, test, maintain, and troubleshoot Audio Visual (AV) and Video Teleconferencing (VTC) systems, with focused expertise in Microsoft Teams Rooms and Zoom Rooms.

  • Event & Executive Support: Deliver high-touch, "white-glove" technical support for live meetings, high-visibility events, and senior executives, including pre-event setup, monitoring, and real-time issue resolution.

  • System Maintenance & Diagnostics: Perform regular health checks, preventive maintenance, and continuous optimization of AV hardware and room configurations.

  • Technical Troubleshooting: Diagnose and resolve issues across displays, cameras, microphones, audio, connectivity, and enterprise platforms (e.g., Crestron, Logitech, Biamp/Tesira).

  • IT Service & Endpoint Support: Manage end-user tickets for hardware, software, peripherals, and network connectivity across Windows and macOS environments.

  • Process Improvement: Evaluate current AV workflows, tools, and user experience to recommend system enhancements.

Qualifications & Experience

  • Work Experience: 5+ years of hands-on experience in AV and IT technical support preferred.

  • Operating Systems & Management: Proficiency with Windows and macOS; experience with Apple hardware (MacBooks, iPads) and Jamf endpoint management is a plus.

  • Core Competencies: Solid grasp of AV signal flow, room design concepts, service desk ticketing workflows, and clear executive-level communication skills.

  • Education: Bachelor’s degree in IT, AV Technology, Computer Science, or a related field preferred.

  • Certifications (Bonus): AVIXA CTS, CompTIA A+, Microsoft, Crestron, Biamp, or ITIL Foundation certifications are advantageous.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91122944
  • Position Id: 9084154
  • Posted 17 hours ago
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Surinder Kumar

Surinder Kumar

Shaarpro Recruiter @ Shaarpro
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