Technical Implementation Manager
Location: Woodland Hills, CA (Hybrid / On-site with Founders)
Compensation: $95,000 - $115,000 + Equity
About Guidant
Guidant, a patented technology is bringing convenience, transparency, and dignity to the $20B+ US death care space. The cemetery real estate segment of this industry is ripe for digital transformation services that allow consumers to browse and purchase cemetery property online. Guidant is building a platform that allows cemeteries to do just that: sell online on their own branded sites, so families get a clearer, more convenient buying experience and cemetery operators get a modern storefront that still feels like theirs.
The Founding Opportunity
Founded by industry veterans with a surging book of business, we are assembling an in-house technology team to join the Founding Trio in Woodland Hills, CA to accelerate our growth:
Collaborating directly alongside our founders, this team will oversee the platform build and manage client rollout cycles while rapidly scaling our core e-commerce platform.
The Role: Technical Implementation Manager (Founding)
Location: Woodland Hills, CA (Hybrid / On-site with Founders)
Compensation: $95,000 - $115,000 + Equity
You own Guidant's client implementation function: getting cemeteries live on the platform, on-brand, and actually using it to run their business. You bridge senior leadership, engineering, and client technical teams during onboarding. You are technical enough to do hands-on branding and connector work, and you feed clear product feedback to engineering. Engineering owns what becomes permanent in the platform. This is not a software engineering seat and not a product owner seat.
Core Responsibilities
Implementation Portfolio Leadership
● Direct the building of a scalable system for getting clients live on our e-commerce platform
● Own a concurrent implementation portfolio with clear sequencing and go-live targets
● Set playbooks, cadence, and visibility for founders and engineering across rollouts
Program and Project Management
● Plan, track, and communicate implementations (status, risks, dependencies), using AI where applicable
● Produce client-ready summaries and rollout checklists quickly
● Cut admin and coordination overhead so more time goes to getting clients live
● Tracking post-launch analytics
Client Implementation
● Configure and launch client experiences faster (using AI where appropriate)
● Cover site setup, content migration, and day-to-day implementation tasks
● Move without waiting on engineering for every change
Connectors and Integrations
● Stand up and maintain connectors each cemetery or mortuary needs to operate
● Work APIs, webhooks, CMS, and related handoffs with client technical teams
● Partner with engineering when an integration must become a durable platform capability
Safe Prototyping and Client Extensions
● Prototype and extend for client-specific needs without compromising the core product
● Prefer configurations and extensions that survive platform upgrades
● Avoid approaches that break when the shared codebase ships
● Hand lasting product gaps to engineering as clear feature requests; engineering owns what becomes permanent
Minimum Qualifications
● 3+ years as a Technical Implementation Manager, Solutions Engineer, Technical Program Manager, or similar client-facing technical delivery role in SaaS/tech (implementation and rollout, not primarily coding).
● Proven ability to run multiple client implementations or projects in parallel and keep them organized.
● Working technical knowledge of modern web technology (APIs, webhooks, CMS structures, HTML/CSS/JS basics).
● Experience using modern AI workflows, LLM tools, or rapid prototyping frameworks to accelerate technical execution.
● Exceptional communication skills, with a track record of managing enterprise client relationships and partnering with engineering stakeholders.
● Experience in a rapidly scaling start-up environment.
● On-site availability in Woodland Hills, CA to collaborate closely with leadership.
Preferred Qualifications
● Experience managing e-commerce website launches or client implementations
● Background in PropTech, e-commerce onboarding, or SaaS enterprise software integrations.
● Experience with agile delivery and project management tooling (Jira, Asana, MS Project, Smartsheet, Linear, GitHub, Notion).
● Comfort with light front-end and integration work in AI-assisted tools.
● A Computer Science degree or prior developer background is a plus, not a requirement.
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