Location: Marysville, OH (Onsite)
Employment Type: Contract
Experience: 8–10 years overall, including 4–5 years managing a large-scale M365 hybrid environment
Relocation: Local candidates, or candidates fully committed to relocating to Marysville, OH
Work Authorization: OPT, H1B, TN, and others accepted
About the Role
MSH is hiring a senior Microsoft 365 / Exchange Online engineer for an onsite client engagement in Marysville, Ohio. You'll manage a large Exchange/M365 hybrid environment at L2–L4 level, owning mail flow, email security and escalated incidents, and you'll work directly with the client every day. The role suits hands-on Exchange engineers who are as comfortable with on-premises Exchange 2016/2019 servers as with Exchange Online.
Top Skills We're Screening For
Email security: anti-spam, SPF, DKIM, DMARC and M365 mail filtering/hygiene
Mail flow: end-to-end in Exchange/O365 hybrid environments, including connectors
Exchange on-premises: Exchange Server 2016/2019 and server roles, including Edge Transport
Key Responsibilities
Communicate directly with the client and manage customer relationships with a strong onsite presence
Manage the Microsoft 365 environment at L2, L3 and L4 levels, including Exchange servers and their roles
Own detailed mail flow across the Exchange/O365 hybrid environment
Configure and troubleshoot the connectors available in Exchange and Microsoft 365
Administer M365 mail filtering/hygiene, Exchange Edge servers and Active Directory
Support SSO with M365, including ADFS
Support email clients including Microsoft Outlook, MS Teams and OWA
Configure and troubleshoot mail archiving, anti-spam, SPF, DKIM and DMARC
Resolve client connectivity and service availability issues within the organization's span of control
Manage services using supplier and client ITIL processes and practices
Adhere to quality standards, regulatory requirements and company policies
Support on-call escalations and handle incident and problem management
Resolve tickets independently and meet the team's agreed SLAs for ticket volume and resolution time
Drive a positive customer experience and CSAT through first-call resolution and minimal rejected or reopened cases
Contribute to knowledge base updates, train new team members, coach analysts and take part in interviews and hiring drives
Contribute to proposals and service improvement plans
Required Qualifications
8–10 years of overall experience, including 4–5 years managing a large-scale M365 hybrid environment
Prior Microsoft 365 administration and troubleshooting experience
Familiarity with some of: Azure, Microsoft Hyper-V, Exchange Edge server administration, and TCP/IP (OS and firewall configuration)
Ability to quickly learn, understand and explain technical information
Ownership of client issues through to resolution
Excellent time management and the ability to work in a fast-paced environment
Nice to Have
Admin experience with MS Teams, SharePoint and eDiscovery
Admin experience with Microsoft Purview and the Microsoft Security portal
Master's degree
Microsoft certifications
