What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.
Role: Senior Salesforce L3 Support Engineer
Location: Mclean, VA (5 days onsite)
Note
Candidate must be authorized to work in the United States on a long-term basis without current or future employment sponsorship requirements.
Job Title: Senior Salesforce L3 Support Engineer
Location: Mclean, VA (5 days onsite)
Role Overview: We are seeking a seasoned Senior Salesforce L3 Support Engineer with 7–8 years of dedicated experience in production support to join our technical operations team. In this role, you will act as the final tier of technical escalation, responsible for the stability, performance, and integrity of our complex Salesforce ecosystem. You will lead the resolution of high-impact incidents and drive long-term platform improvements.
Key Responsibilities:
Expert-Level Troubleshooting: Investigate and resolve critical, high-complexity production incidents that have bypassed L1/L2 teams, including deep-dive analysis of code, integration failures, and performance bottlenecks.
Root Cause Analysis (RCA): Lead post-incident reviews, perform thorough RCA for recurring issues, and implement robust, long-term technical fixes.
Code & Logic Optimization: Debug and refactor complex Apex classes, Triggers, Lightning Web Components (LWC), and advanced Flows to ensure adherence to Salesforce best practices and governor limits.
Integration Oversight: Manage and troubleshoot complex enterprise-level integrations (REST/SOAP/Middleware) between Salesforce and external systems.
Technical Leadership: Provide mentorship to junior support staff and act as a bridge between the business, development teams, and system architects.
Proactive Monitoring: Implement and refine monitoring strategies to identify potential system failures before they impact end-users.
Required Qualifications:
· 7–8 years of professional experience specifically in a production support analyst or technical support role within the Salesforce ecosystem.
· Technical Proficiency: Extensive hands-on expertise in Apex, SOQL, SOSL, LWC, and Salesforce platform architecture.
· Deep Platform Knowledge: Expert understanding of Salesforce governor limits, asynchronous processing (Batch Apex/Queueable), and complex security models.
· Analytical Skills: Proven ability to troubleshoot and debug complex integration and data issues using advanced tools (e.g., Salesforce Inspector, Workbench, Debug Logs, Event Monitoring).
· Communication: Exceptional ability to translate complex technical issues into actionable insights for stakeholders and lead cross-functional incident response teams.
Preferred Certifications:
· Salesforce Certified Platform Developer I & II
· Salesforce Certified Platform App Builder
· Salesforce Certified Administrator / Advanced Administrator
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Find out more at Hexaware.com
